Danielle Kot Email & Phone Number

Philadelphia, PA, US

• Managed new product feature development, an AI nurse chatbot, to increase user interaction with medical information regardingcancer, symptoms management, and appointment reminders
• Authored use cases and user stories based on user interviews with CEO and oncology nurses to enhance user experience
• Oversaw and assisted with Developer backend responsibilities to analyze and evaluate IBM Watson and Nodejs coding interactions
• Headed workload and task delegation to QA and UI/UX teams to strategically divide work and ensure optimal productivity

• Led a team of 8 biomedical engineers to design an ACL-prevention prototype with strategic research into targeted market and potential consumers
• Participated in product strategy meetings with CEO to determine resource allocation required for each product development
• Streamlined team operations through communication of product concepts and development statuses to ensure effective budget allocation, marketing strategy and patent application
• Enhanced internal knowledge transfer sessions for incoming engineering interns through seamless on-boarding and training

Horsham, PA

• Defined over 10 business requirements every sprint to enhance Customer Engagement Platform based on client needs
• Documented and executed test plans to ensure accurate software development for more complex system changes
• Researched and analyzed new requirements with developers to determine the most effective solution
• Implemented Customer Engagement Platform and deployment of features for GateHouse Media
• Provided technical release notes to clients to highlight new improvements and system modifications
• Created detailed tables and charts to help product and project managers understand developers use of time on different projects

Malvern, PA

• Generated over 40 Adoption Intelligence reports quarterly to help account teams understand the client activity trends and provide adoption recommendations to improve clients’ usage of Procurement software
• Developed detailed training materials (classroom manuals, online courses, and certification exams) for Procurement Software
• Tested functionality of new software enhancements and authored release note documents detailing new software features and the business value of the new features
• Led the initiative to revise the Learning Management System to improve clients' online training experience
• Participated in building the Adoption Analytics Framework to measure clients' adoption of the software in accordance to the Customer Success initiative

Wilmington, Delware

• Created and updated Scrub File Tracking Sheet daily by running database queries to assist Digital Services Operations in reducing the cost per transaction
• Communicated with clients daily and provided accurate and complete information for misapplied payments to ensure the payment transaction was always completed within one or two days earlier than required
• Analyzed and processed domestic and international wire transfers of over $10 million daily to ensure any issues were rectified immediately improving the transfer completion time by 30%
• Designed step-by-step procedure manuals to help incoming and existing team members understand roles more effectively

Petaling Jaya, Malaysia

• Posted job openings, screened resumes and scheduled over 20 interviews weekly for recruitment of a variety of positions in the company ranging from entry level positions to chief executive positions
• Planned and organized annual company events for 800 employees, ranging from cultural celebrations to charity events, which helped improve diversity in the workplace and raised a total of $300,000 per event
• Created and organized files for over 600 employees and over 70 new employees to improve the screening process for the STAR fast-track promotion program, which increased the success rate of the program by 25%
• Managed the Buddy Program by nominating a mentor for each new hire and monitoring their progress for the following two months to acclimate new hires into the company culture and reduce the turnover rate of the company.

Master Of Science - Ms, Information Systems

Bachelor Of Business Administration (Bba), Operations And Supply Chain Management And Business Analytics

Activities and Societies: International Student Union, Malaysian Students Association, Ascend Drexel's Student Chapter, Honor Students.