Danielle Rumsey Email & Phone Number

Rochester, NY, US

Livonia, New York, United States

• Client Communications: Promptly respond to approximately 30 customer requests for quoting and scheduling services in a high-volume shared email and by phone
• Identify, investigate and resolve any customer or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction
• Inventory and Scheduling Oversight: Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection
• Service Coordination: Daily organization and scheduling of field service work orders for 20+ Technicians prioritizing tasks to ensure the most efficient timeline for service delivery
• Order Review and Assignment: Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion
• Manage the customer database by tracking due and overdue service lists and updating service contracts

Victor, NY

• Oversaw office operations, support personnel, and report directly to the president/owner.
• Supervised administrative assistants and delegate tasks and special projects.
• Collaborated with team to identify problems and implement efficient processes to correct them.
• Researched and implemented industry specific software transitioning the company from a manual paper based system allowing for a 25% increase in productivity.
• Established a yearly Employee Appreciation budget and events to create a culture to attract and retain employees and improve employee engagement.
• Trained and oversaw continued successful utilization of software by all employees.

Victor, NY

• Managed customer service relations and communications.
• Created cost analysis reports for management’s review.
• Provided training to all staff on office procedures and (15+) new hires.
• Designed marketing pieces including post cards, email campaigns, social media posts, business cards, and signs.
• Utilized QuickBooks for Accounts Receivable including: invoicing, application of checks, daily deposits and collections.
• Distributed payments to vendors, monitoring discount opportunities and resolving discrepancies with purchase receipts, invoices and payments.

Rochester, NY

• Led day-to-day management and optimization of campaigns and project management process for the B2B team where Xerox was my main client and then moved onto the B2C team to lead a variety of car rental clients.
• Acted as lead client advocate, established relationships with key client contacts and maintained working knowledge of the client's organizational structure.
• Developed strategy development using knowledge of clients' business, data available, best methods, and the business environment.
• Ensured project requests were delivered accurately and on time.
• Responsible for daily management, operations and quality control of the processing feeds and campaign portal.

• Assigned Table Requests, Projects, and Bill Messages within various billing systems.
• Communicationed and worked with many internal groups including: Billing, Call Center, and Accounting
• Created daily, weekly and monthly reports to Management
• Assisted in training and documentation of table procedures
• Determined if a due date of a project could be met with available resources.
• Decided if an issue needed to be escalated to the next level.

• Managed a $5 million budget for the Production and Marketing Departments and kept under or within parameters.
• Developed process improvements that resulted in streamlining a position by 10%.
• Utilized negotiation skills to reduce printing costs by 11%.
• Maintained a timely monthly printing and delivery schedule both within internal departments and outside vendors.
• Handled the manufacturing, fulfillment, and warehousing operations for all products.
• Supervised employees within the Production Department.

• Ordered and tracked list rentals to ensure timely and accurate delivery of all requested lists. This included the following:o Placing Initial Orderso Tracking Deliveryo Managing and Anlyzing Merge/Purgeo Creation of.
• Communicated with list brokers and list processing vendors on a daily basis to relay expectations, feedback, requirements, and concerns.

• Coordinated fulfillment services for 10–15 different direct mail campaigns with an average of 500,000 pieces per month.
• Analyzed prices and maintained pricing grids for all direct mail components.
• Maintained direct mail log and analysis in order to provide information on drop dates, drop efficiency, and number of drops/pieces per month to management.
• Provided recommendations to Product Marketing Managers, Creative Services Director and other departments on specific concerns relating to printing, fulfillment and postal matters.
• Observed current postal issues, analyzed postal expenditures and methods used for mailing, and took appropriate actions as warranted.
• Acted as fulfillment liaison for all direct mail activity.

• Applied, distributed, and recorded all receipts (cash, credit card, and wire transfers) for different divisions, using Oracle Financials.
• Researched and resolved problems and questionable receipts.
• Reconciled and posted entries to a variety of General Ledger accounts.
• Maintained system to ensure royalties were received and paid in a timely manner.

• Processed all Accounts Payable activities on a computerized system.
• Reconciled bank statements and prepared preliminary financial statements.
• Completed property and sales tax returns.
• Established credit procedure guidelines.

• Processed all Accounts Payable activities on a computerized system.
• Reconciled bank statements and prepared preliminary financial statements.
• Completed property and sales tax returns.
• Established credit procedure guidelines.

• Provided facials and body treatments using Institut Esthederm products.
• Promoted services to current hair salon clientele.
• Created promotional brochures to promote the esthetics services.
• Developed a steady client base and repeat business.

Criminal Justice

Aas, Accounting