Danielle King Wall Email & Phone Number

New York, New York, United States

New York, New York, United States

• Process all inbound 850 purchase orders from major wholesale partners• Identify and resolve purchase order discrepancies to ensure data accuracy and prevent vendor chargebacks• Manage wholesale style catalog including UPC creation, style upload, and dropship inventory• Create and maintain warehouse routing and fulfillment guidebook according to vendor standards

Austin, Texas, United States

• Managed inbound shipments including vendor communication, delivery schedules, item receipts, and inventory reconciliation • Utilized NetSuite Analytics including datasets, workbooks, and saved searches for inventory management• Created Excel reports to analyze ambiguous datasets to track inventory and improve processes• Aided in fulfillment center move through exit planning and new process creation resulting in potential annual savings of $5 million• Assisted in procurement process by communicating with cross-functional partners to ensure timely delivery of product• Tracked HTS codes and refute incorrect tariff rates on inbound shipments, recovering $32,000 over 6 months• Streamlined return exception management, automating 53% of return exceptions• Coordinated routing and fulfillment of over 50 outbound wholesale orders

Austin, Texas, United States

• Hired, trained, and managed a team of seven associates to tackle all customer communication• Accessed NetSuite and partnered with supply chain teams to understand launch dates, inventory levels, and replenishments• Owned relevant third-party vendor relationships within CX tech stack• Presented customer feedback during bi-weekly company-wide meetings • Decreased average email response time 60% year-over-year and 81% during peak season• Streamlined the customer experience by leading the creation of a more efficient customer help center• Processed 53 customer bulk orders totaling $390,000 in revenue

Austin, Texas, United States

• Managed customer communications including email, chat, phone, and social media• Utilized NetSuite to update sales orders, create return authorizations, and check inventory levels• Achieved highest daily conversation average for all CX Associates• Promoted to Customer Experience Manager within first 6 months

Austin, Texas

• Launched new product line and Shopify store including SKU creation, inventory management, and order fulfillment• Presented design decks, organized projects, and communicated with vendors and clients for Local Life Design

Austin, Texas

• Shared in-depth product knowledge to assist customers with purchasing decisions• Assisted in product replenishments, cycle counts, and physical inventories• Fostered an enjoyable customer experience consistent with the Tecovas brand

Austin, Texas, United States

• Resolved customer issues and product inquiries• Offered product expertise while creating meaningful connections

Austin, Texas

• Consolidated technical data for all Well Aware well drilling projects into a master spreadsheet• Assisted engineering team with various technical needs• Volunteered at Well Aware fundraising events

Austin, Texas

• Collaborated across teams in the development of six novel products including various water purifiers• Participated in the marketing, operational, and strategic planning for new products• Managed project progress including project timelines and end goals

Austin, Texas

Vail, Colorado

• Coached beginner level skiing classes to children ages 3-6 in both English and Spanish• Shared daily progress with parents and tailored lessons to meet individual needs

Wayside, Texas