Danielle La Vasseur Holm Email & Phone Number

Portland, Oregon Area

Currently on a short term contract assignment with Portland General Electric providing high level support to the Director of Customer Program Management, Customer Digital Channels/Analytics Manager and the Supervisor for Market Research. Heavy calendar management for multiple locations and conference rooms using MS Outlook and WebEx Onboarding and Orientation for new employees; building access, workstation set up, application and hardware setup. Officer meeting coordination and taking meeting minutes and notes. Providing recap of meeting. Assisting in the management of IRP Survey and Customer Experience projects by reaching out to vendors, tracking project files in Sharepoint, setting up meetings and assuring deadline are met. Creating, Editing and Managing multiple Sharepoint SitesBudget balancing, budget transfers and Source Transfers using PowerPlantPurchase Order and Invoice reconciliation using PeopleSoftCreating the fiscal roadmap for multiple departments using Publisher and PowerPoint

Lake Oswego, Or

During my tenure I managed multiple client accounts, developed and maintained the Business Development calendar, organized daily, weekly and quarterly business development meetings. Received over 200 emails per day and distributed to appropriate personnel and/or responded accordingly. I reported on overall sales, sales forecasts and client satisfaction models to upper management on a weekly basis. I coordinated all implementation, on site and off site trainings for all brokerages and their respective end clients as well as travel to all clients’ sites. Assisted staff with setting up meetings, managing calendars, tracking required training, and yearly forms.Design, present detailed, engaging presentations to audiences large and small for self, and on behalf of other department needs.Culminate complex proposals and project plans for the implementation of software to clients within deadline parameters.Quickly adapt and learn all new software implemented at various departmental levels. Collaborate with team members in Client Services, Development, Sales, and Marketing to provide revisions and recommendations to policies and procedures.Daily and weekly status, attendance and analytical reports to upper management.I developed a comprehensive departmental work flow for the Standard Operating Procedures manual.Managed multiple shared calendars for Training, Management Travel and Event schedules.Assisted in managing training conversion files for multiple clients in SharePoint.

Lead the implementation and training for clients, whom consisted largely of Government Agencies. I prepared numerous technical bids and proposals for many clients. Assisted all staff in document review, travel arrangements, manage calendars, setup meetings, tracked required training for staff, email distribution and the creation of presentations using Power PointProvided administrative support to CEO consisting of travel, email review, marketing packets and report creation.Established and maintained a solid customer base through cold calls, trade shows and exceptional follow through.Managed multiple shared calendars for Training, Management Travel and Event schedules.Provided presentations and training via online WebEx, phone, and on site.Prepared complex Government Bids/Proposals and analyzed technical requirements in order to prepare an executable plan.Designed promotional materials for events and conferences using Microsoft Publisher.Wrote and edited the Technical/Instruction manual using Microsoft WordCoordinated and hosted trade show booths at events across the nation.

Responsible for all correspondence, inventory maintenance and billingResponsible for implementing all business-building and relationship-building expectations with uniquely. Answered multi line phone and directed to appropriate staff.Completed orders, faxes, backorders and credit memos for assigned accounts and clients.Liaised with vendors to order and maintain inventory.Researched and customized service proposals for clients.Pricing negotiations with vendors.Inventory management.