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Experienced in strategizing, implementing, and maintaining project initiatives that adhere to client objectives while exceeding organizational standards of satisfaction, quality, and performance. Effective in overseeing multiple projects, ensuring goals are met, while communicating and maintaining partnerships with inside and outside resources. Accomplished in utilizing Lean and Six Sigma methodologies to drive and manage change as well as reduce process waste. Work cooperatively with others in a team environment regardless of different ethnic, gender, social or educational backgrounds. Proven successful in driving and developing individuals to achieve performance levels in order to exceed business goals. Previously a Customer Operations Manager, with 10 years experience in computer distribution, handling customer operations for over 30 hardware and software suppliers, including VMware, Polycom, Cisco & SAP.
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Senior Sales AssociateDirectech Nov 2024 - Present -
Senior Manager Of Small & Medium Business ServicesBlattner Tech Digital Agency Apr 2024 - PresentNashville, Tennessee, Us- Lead and Develop Team Manage a team of web developers, handling hiring, training, performance reviews, and fostering a culture of innovation and growth.- Oversee Project Delivery Supervise web development projects from requirements through deployment, ensuring they are completed on time and within budget.- Technical Strategy and Innovation Create and implement a technical strategy aligned with business objectives, staying updated on web development trends to drive innovation.- Optimize Processes and Quality Establish coding standards, streamline development processes, and conduct quality assurance to ensure high-quality, maintainable code.- Collaborate with Stakeholders Act as a bridge between development and other departments, translating technical information for non-technical stakeholders and adjusting priorities as needed.- Manage Budget and Resources Oversee department budgeting, allocate resources effectively, and manage costs for tools, software, and personnel.- Ensure Compliance and Risk Management Maintain web infrastructure in line with security and data privacy regulations, mitigating risks and managing technical debt.- Vendor and Technology Partnership Manage vendor relationships, negotiate contracts, and evaluate new tools to enhance productivity and project outcomes.- Track Performance and Drive Improvements Set KPIs, monitor web performance (e.g., load times, user engagement), and use insights to continuously improve the user experience.- Support Business Development Align web strategy with business goals, adapting the website to meet evolving client needs and supporting product/service launches. -
Project Manager Technical LeadBlattner Tech Digital Agency Sep 2020 - PresentNashville, Tennessee, Us• Meet with clients to take detailed notes and clarify the specific requirements of each project.• Prepare detailed scope documents to include, functional design, features, minimum viable product, hours estimate, timelines, deliverables, etc.• Track project performance, specifically to analyze the successful completion of short- and long-term goals.• Assume the role of product owner for enhancements and distribution to future clients.• Meet budgetary objectives and adjust project constraints, based on financial analysis.• Use and continually develop leadership skills.• Familiarity with time management tools and project management software.• Proven ability to successfully manage multiple projects concurrently.• Working knowledge of spreadsheet, presentation, and word processing applications.• Experience designing/developing commercial websites, smartphone apps and enterprise-wide systems, and deploying them on large-scale platforms. -
Project Management Operations DirectorBlattner Tech Digital Agency Jan 2022 - Aug 2023Nashville, Tennessee, Us* Establish Project Management Frameworks Define and implement frameworks, tools, and standards to drive quality and consistency across projects.* Lead and Develop Teams Oversee, mentor, and develop a team of project managers, fostering a high-performance culture and collaborative environment.* Resource and Budget Management Optimize resource allocation, track project budgets, and ensure timely, within-scope project completion.* Drive Process Optimization Identify workflow improvements to enhance efficiency and ensure adherence to best practices.* Collaborate with Stakeholders Align project objectives with business goals, maintain transparent communication on project status, and address risks effectively.* Risk Management and Compliance Proactively identify and mitigate risks, ensuring compliance with regulatory and quality standards.* Set Performance Metrics and Reporting Establish KPIs, track project performance, and deliver insights to leadership for data-driven decisions.* Lead Strategic Initiatives Partner with leadership to prioritize and execute high-impact initiatives, supporting company growth and operational efficiency.This role is key to driving organizational success, ensuring project alignment with business goals, and optimizing project management practices. -
Technical Project ManagerTragic Media Jul 2018 - Sep 2020Seattle, Wa, UsResourceful Technical Project Manager skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to complete objectives. Organized and detail oriented with proactive and hard-working nature.- Oversee multiple projects across all phases of development- Monitor workflow and make timeline adjustments as needed- Work as part of an interdisciplinary team to achieve project milestones- Collaborate with development to plan associated project sprints- Develop various reports and documents - Support development to ensure progress and product stability for end users. - Coordinate with clients to gather requirements and manage expectations. - Implement and maintain best practices -
Technical Project ManagerMy Blue Robot Creative Agency Llc Jul 2018 - Nov 2019Safety Harbor, Fl, Us• Responsible for clear and consistent client communication to gather requirements for their requests to accurately relay to development team for resolution• Oversaw multiple projects across all phases of development• Assisted with ADA compliance across website and associated PDF documents• Collaborated with development, management, and client to ensure project milestones were met as well as client expectations -
Customer Operations ManagerAvnet Technology Solutions Apr 2006 - Jul 2015Tempe, Arizona, Us• Owns the responsibility for continuous improvement activities in financial, quality, and operational performance metrics of the customer support operations team leading to increased operational efficiencies and resulting return on investment (ROI).• Reviews and analyzes metrics to ensure accuracy and timeliness for all operation related support functions and identifies areas where additional opportunities exist to improve operational service levels.• Utilizes excellent process knowledge to ensure processes are aligned to ensure compliance with all legal contractual and internal financial controls requirements.• Provides leadership and support to the team to explore, identify and implement new or revised processes and tools required to ensure successful execution of required activities.• Resolves escalated internal, customer and supplier related tool, process or other specific issues.• Participates in operations and customer business reviews.• Participates in Avnet supplier partners business engagements and process reviews.• Works with supplier on development of processes, changes to programs, and identify areas of mutual improvement.• Serves as a mentor to staff across all process areas.• Manages staff activities: assessing/assigning work; training and makes the appropriate determinations regarding hiring, monetary, disciplinary, and termination recommendations.• Establishes employee performance plans and conducts quarterly employee reviews that fully engage the employee in those areas that are tied directly to business strategies and objectives. -
Solution Support Specialist SeniorAvnet Apr 2006 - Apr 2010Phoenix, Az, Us• Responsible for the order management of select Mobility/EMC/Cisco VAR accounts. • Work various suppliers to ensure customer expectations are met.• Successfully maintain customer relations and provide exemplary service to all customers.• Manage daily backlog reports. • Responsible for distributing all pertinent information to the reseller. • Participate in Lean events that streamline processes and show areas for improvement in current procedures.• Create training materials (ISO docs)• Assist in the hiring and training of new employees -
89D Explosive Ordnance Disposal SpecialistArmy National Guard Apr 2004 - Jul 2006Arlington, Virginia, Us- Research and identify ordnance- Assist in the preparation and use of advanced robotics- Explosively dispose of hazardous ordnance- Prepare and maintain tools, equipment and vehicles
Danielle Lemons Skills
Danielle Lemons Education Details
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University Of PhoenixBusiness Management -
Mesa Community CollegeArt And General Studies -
University Of PhoenixMaster Of Business Administration (Mba)
Frequently Asked Questions about Danielle Lemons
What company does Danielle Lemons work for?
Danielle Lemons works for Directech
What is Danielle Lemons's role at the current company?
Danielle Lemons's current role is Senior Manager.
What is Danielle Lemons's email address?
Danielle Lemons's email address is da****@****tal.com
What is Danielle Lemons's direct phone number?
Danielle Lemons's direct phone number is 1-480-292*****
What schools did Danielle Lemons attend?
Danielle Lemons attended University Of Phoenix, Mesa Community College, University Of Phoenix.
What skills is Danielle Lemons known for?
Danielle Lemons has skills like Leadership, Solution Selling, Management, Team Management, Channel Partners, Crm, Change Management, Cloud Computing, Account Management, Six Sigma, Managed Services, Sales Operations.
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