• Product Owner for the ServiceNow HR suite of applications, including HR Case & Knowledge Management, Employee Service Center, Onboarding, Offboarding, Org Changes, Surveys, and various HR Service Requests• Lead an HRIT team of 5 (2 developers, 2 BSAs, 1 Analyst/Sys Admin) that designs, builds, implements, and supports our internal ServiceNow HR applications• Partner closely with the HR product management team, participating in design sessions, and providing ongoing product and implementation feedback for incorporation into future releases• Plan, prioritize, and deliver system enhancements and new applications to support our changing business needs• Advise HR leadership and provide recommendations for HR systems roadmap • Drive HR process optimization and standardization, with the support of our team’s Business Process Analyst

Responsible for “Now on Now” HR initiatives and Workday administration, focused on utilizing technology to automate and streamline our HR services. General responsibilities include:• Measuring current functionality against organizational needs to identify opportunities to automate our HR processes and reduce manual activities• Monitoring system upgrades/releases, identifying and testing ways to optimize new features and functionality• Serving as a subject matter expert – providing systems support to HR team and employees, troubleshooting technical issues• Manage system projects – needs analysis, requirements gathering, gaining consensus from stakeholders, configuration, testing, and final implementation • Engage external consultants when necessary – clearly communicate requirements, validate and test configurations, and drive projects to completion within established timeframe

• Global HR Operations – “Now on Now” initiatives and Workday Administration. Key projects and responsibilities included: configuration of Global Onboarding solution, implementation of Absence Management in 27 countries, initial build out of our HR Knowledge Base, implementation of HR Case Management application. • Global Mobility (Immigration & Relocations) – program development and management of new hire relocations, all domestic and international transfers, and served as Global Immigration/Visa specialist • International Expansion – EMEA and APJ New Entity setup, including drafting employment contracts, benefit program management, and payroll setup

Functioned in an HR generalist role that constantly evolved as our Global HR team grew from 5 to 40 employees. Experienced in the following areas:• Staffing Operations – Lead RFP process, implementation, and administration of our initial ATS (Newton) and our current Background Check/Drug Screening vendor (HireRight), development and administration of global New Hire Survey• Compliance – vendor selection and initial launch of global Compliance Training Courses to 750+ employees, customization of Ethics/Code of Conduct Course, AAP/EEOC Reporting • Global Mobility (Immigration & Relocations) – program development and management of new hire relocations, all domestic and international transfers, and served as Global Immigration/Visa specialist • International Expansion – LATAM New Entity setup, including drafting employment contracts, benefit program management, and payroll setup• Employee Relations – administration and processing of voluntary and involuntary Employee Separations

Worked as sole HR/Recruiting Coordinator for AMS region as company grew from ~200-400 employees. Responsible for scheduling all interviews for recruitment team, onboarding new employees, and conducting weekly new hire orientation.

• Coordinated on and off-site interviews, arranging necessary travel, meeting and greeting candidates, and collecting feedback from interviewers. • Onboarded new hires - preparing offers, initiating background checks, collecting necessary paperwork, and coordinating start dates. • Maintained our weekly “Recruitment Report” by tracking all recruiting activity, partnering with finance to ensure remaining headcount was accurate, calculating our monthly and quarterly dashboard reporting metrics, as well as ad hoc reporting. • Management of Contingent Worker program: coordinated with our third party payroll company and conducted a temporary employee orientation.

Partnered with local school directors and teachers to improve and enhance their English-language programs. As an assistant I conducted conversation classes, developed innovative lesson plans, and helped plan and implement school fundraisers, events, and field trips.

Assisted the Global Recruiting Department in the planning and implementation of the firm-wide recruiting program for summer associates:• Researched grading scales and grade distributions for 200+ law schools; prepared workbooks for managers to use when determining hiring goals• Facilitated interview selection process: reviewed incoming resumes and transcripts, maintained applicant tracking spreadsheet• Prepared firm associates for interviews by managing the compilation and nationwide distribution of 300+ binders to be used during on-campus interviews

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