Danielle Lumsden Email & Phone Number

Bothell, Wa, Us

Kirkland, Wa

Coordinated the implementation of technical solutions in a timely manner and accomplished goals/objectives by owning responsibility for the overall management of the project teams, including planning, directing, and coordinating activities. Communicated project objectives and success criteria to program teams. Organized, promoted, and implemented effective and strategic initiatives. Coordinated day to day development efforts, such as code reviews, back merges, regression, production release prep, and general project management. Facilitate conversations between the development and client team.Selected accomplishments:* Fostered strong client relationships, predicted potential breakdowns in communication and process, and proactively resolved in a timely manner.* Forecasted future month's capacity planning and identified resource gaps and worked with management team to mitigate.* Ensured production capacity numbers are within 5% of monthly commitments.* Identified and prioritized opportunities for utilizing technology to achieve the goals of the organization.* Established strong relationship with product owner, stakeholders and production team.* Applied project management strategies to deliver projects on time, within budget, and within scope.* Planned the monthly production team resource distribution.* Enhanced operational efficiency and ensured effective program completion by managing the project manager and customer success teams.

Kirkland, Washington, United States

Hiring, training, coaching, and mentoring the quality assurance team. Ensured effective scope management, escalation management, and resource strategy in alignment with project targets. Ensured adherence of in-house quality procedures, standards and specifications. Supported and managed the customer success team.Selected accomplishments:* Balanced and prioritized the work across the quality assurance and customer success teams.* Provided technical support to customers with the goal to keep customers satisfied with the business's products.* Coordinated customer success staff and performed a variety of duties, such as analyzing complaints, developing new procedures and implementing customer retention campaigns.* Critically analyzed quality related activities to ensure compliance as per set standards and objectives.* Devised procedures to inspect and report quality issues* Facilitated proactive solutions by collecting and analyzing quality data.

Redmond & Bothell Washington

Managed a team of developers tasked with improving the efficiency of the Testing and Development Support organization through the use of test automation and tools • Recruited and hired quality team members • Career Pathing & Quarterly MFI Reviews Worked with 8 managers to track, maintain and forecast automation for the department ● Managed $1 million licensing budget • Completed status reporting for customers • Monitored testing schedules • Anticipated problems and complications, and sought out proactive solutions to mitigate • Managed team’s work load, shifted people as needed • ROI Calculations Established project deliverables, timelines and delegated responsibilities for the following projects:• Clear Quest Implementation – gathered tool/configuration requirements from development, project management, configuration management, environment support and system analyst teams across 16 application teams • Trained over 150 people in the application • Held “lessons learned” session with customers • Bridged gap between Configuration Management, Testing and Development• Requester Tool Update – Worked with Environment Support Mangers, SA Manager, DBA Manager and Director to determine business requirements Organized testing effort with borrowed resources through the department • Drove development, database and deployment efforts • Coordinated downtime with 5K customers • Trained 50 users on application enhancements • Held feedback session for users • Created project plan for enhancement release•HP-UX Server Upgrade & Sybase 12 SQL Server Upgrade for Testing and Development Support –Managed the upgrade of 30 servers from HP-UX Operating System to HP-UX 11.0 OS and Sybase 12• Mitigated several system dependencies, hardware upgrade, 32 to 64 bit upgrades • Worked with 132 test and development teams/efforts to coordinate upgrade plan • Organized relocation of test and development environments as necessary, found space on other servers when needed

Redmond Washington

Online Customer System Automation – Determined application feasibility for automation • Created project plan • Worked with Test & Functional Analyst team to create a functional regression • Managed development effort • Held “lesson learned” sessions internally and with customersAxys CC Automation - Determined application feasibility for automation • Created project plan • Worked with Test & Functional Analyst team to create a functional regression • Managed development effort • Held lesson learned sessions internally and with customers • Created incentive plan to motivate team to complete new automation development National Business Ordering Automation – Joined team as automation efforts were underway, saw them through the completion of functional regression automation • Led a functional test tool evaluation of current market and selected new tool • Worked with FA & Test team to revamp the regression suite of conditions • Led the development effort to automate the new suite of conditions

Belleve, Washington

Mass Data Entry - Came to project in red status and turned to green in less than a month for a successful deployment • Teamed closely with Project Management and DevelopmentIntegrated Order Taker – Led a team of 8, dismantled and rebuilt team 3 times, trained over 15 people, worked through 4 different test managers and 2 Project Managers • Managed team through change

Bellevue & Kirkland Washington

Axys 3.5 NT - First port to NT, built and led team of 9 employees/contractors/internsNational Work Request System – First release, team of 1 • Coordinated testing effort using FA and development resources • Sent status reports and tracked testing effortSpidrweb - Executed tests • reported test results • Wrote bug reports and tracked in BAER Tracker • Reported status • Retested bugs • Worked with FA team to verify functionalityAxys 3.4 – Executed tests • Reported test results • Wrote bug reports and tracked in BAER Tracker • Reported status • Retested bugs