Danielle Mcintosh Email & Phone Number

Austin, Texas, United States

Led a team of 4 category managers who used machine learning models to identify a qualified apply by occupation. This analysis directly tied into a new pricing model that product teams rolled out to employers. In this role, I also executed impactful individual contributor work like SQL and qualitative analysis to determine what occupations should be prioritized first in a product launch. Additionally, I spearheaded process improvements to scale the work my team was executing.

Austin, Texas, United States

Led a team of 12 segment product analysts (mix of ICs and Managers) who were responsible for developing segment expertise and optimizing no-code solutions for their segment. In this role, I defined OKRs, KPIs, and the strategic direction for our team and was responsible for change management. I mentored team members on A/B testing, analysis, and cross-functional collaboration. I spearheaded several impactful workflows, influencing stakeholders (product), defining my team's role/approach , and hosting workshops on such workflows.

Austin, Texas Area

Led a team of 7 product analysts who were responsible for improving Indeed's position in international markets (largely focused on identifying and executing product/feature improvements). In this position, I coached team members in developing hypotheses, A/B testing, completing research and analysis (competitive analysis, SWOT, SQL), and collaborating cross-functionally to achieve positive impact. I was responsible for strategic planning, OKR setting, and product road mapping. A key responsibility of this role was also building and developing a strong team, and I was responsible for hiring and onboarding. I also spearheaded major department projects like building an International UX Research Program to enable international UX research across 60+ different countries.

Austin, Texas Area

Individual contributor responsible for identifying product and operations opportunities to improve Indeed's performance in the Australian & New Zealand markets. In this role I executed SQL analysis, competitive research, and UX research to drive product improvements. Additionally, developed data-driven hypotheses, A/B tested product optimizations and collaborated with product teams to implement localized solutions. I also started mentoring and onboarding junior team members.

Austin, Texas

In this role, I collaborated with operations teams (Aggregation, Trust & Safety, Marketing, Strategy, Sales, Product) to improve Indeed's position in the Australia & New Zealand markets. I also utilized google analytics to monitor and improve website performance, and identified SEO improvements. I Identified product and strategic opportunities in the Australian market through research and analysis

Austin, Texas Area

Content creator for local Austin company that specializes in blogging and social media channels sharing the best things to do in Austin (hiking, food & beverage, events)

Austin, Texas Area

Built relationships with nationwide buyer network in order to expand buyer network

Austin, Texas Area

In this role, I was responsible for creating new hire training and onboarding materials. A key responsibility was training new and existing loyalty agents through use of training materials, job shadowing, and teaching. I also ensured high quality customer service by completing weekly quality audits for outsourced agents on our offer team. Additionally, I offered consistent supervision and assistance to customer service representatives through knowledge sharing, answering of daily questions, and handling phone call escalations with customers

Austin, Texas Area

Provided a high level of customer service to sellers with phone, email, and chat support. Additionally, I Provide a high level of customer service to a network of over 600 buyers through phone and email support. I drove sales through presenting online offers and customer service, and gained thorough knowledge and use of Salesforce for customer and client relationship management

Adelaide, Australia

Tutored university students the following courses: Introduction to Marketing II and Organizational Dynamics III. I also created weekly lesson plans and discussed fundamental concepts to prepare students to complete the necessary course requirements. I was able to effectively managed classrooms of students and completed the appropriate administrative activities including marking assignments, exams, and oral presentations

Adelaide, Australia

In this position, I created brand awareness and increased brand loyalty through social media sites by creating weekly updates, having social media related contests, and responding to customer enquiries. I also established an online presence by blogging about current Careerlink activities and events. I planned and organized a movie night corporate event to raise awareness for a charity in which Careerlink was involved in, fulfilling a corporate social responsibility objective. Additionally, I utilized Google AdWords and completed front end SEO in order to increase traffic to the company website

Bachelor Of Commerce (Honours), Marketing, First Class Honours

Wrote a thesis, "A Country of Origin and Social Media Study: Investigating the Influences of Country Image and Consumer to Consumer.

Bachelor Of Commerce, Marketing

Completed marketing and management coursework