Danielle Maaño Email & Phone Number

As Customer Experience Manager, I lead the strategic planning and implementation of the company’s coaching program, aimed at developing students into becoming financially empowered individuals. On the process end, I lead conversations on streamlining different inter-team processes and change initiatives, as well as manage and coach direct reports into meeting business and performance goals, resulting in the consistent achievement of our team's and each individual’s KPI targets in the past year. Lastly, to ensure that customer-facing employees' interactions with customers reflect the desired customer journey and company values, I conduct onboarding and other capacity-building initiatives for all frontline personnel. Through these efforts, we have consistently achieved commendable customer satisfaction scores surpassing industry standards.

Makati, National Capital Region, Philippines

As Admissions Manager, I managed the candidate recruitment, engagement, and retention processes for TFP's core programs. I led the planning and implementation of the team's annual recruitment-marketing strategy while running initiatives that ensured a positive and meaningful experience for program candidates in the admissions process.I managed and coached associates towards achieving annual admissions targets and implementing projects and activities that involved cross-functional work and collaboration with external partners. In the admissions process, I also led the execution of selection activities for eligible candidates.

As Recruitment Associate, I planned and led the execution of recruitment activities like information sessions, career fair participation, and speaking engagements. I guided candidates in their application and set up calls and other engagement touchpoints to cultivate their commitment to TFP's mission.

As Social Media Consultant for some small business owners, I plan and execute social media strategies, which include creating and managing social media pages and content.

As Corporate Communications Officer, I was responsible for planning and executing the brand's annual marketing and communications strategy, which included leading the execution of online and on-ground marketing campaigns.

Sales, Marketing Operations & EventsSellers' Training & Management

Master Of Arts (Ma), Development Communication

On-going master's degree in Development Communication

Bachelor Of Arts (Ba), Broadcast Communication

Activities and Societies: UP Kalilayan, Pi Gamma Mu International Honor Society in Social Science, Gerry Roxas Leaders Association, UP CMC.

Education record