As the sole HR/Benefits/Payroll specialist at Denbow, I've managed a dynamic and diverse workload for 45-65 staff. These are a few key achievements:• 6.5 years of direct ADP expertise including successful initial implementation, bi-weekly payroll processing and hr portal management across 5 divisions. Provided comprehensive training and ongoing support for staff, optimizing user experience and efficiency.• Skilled in managing all aspects of the Employee Benefits Program, including personalized onboarding, comprehensive benefits overviews, and regular newsletter features. Expertise in implementing benefits programs, providing staff support and advocacy, and analyzing benefits trends to identify opportunities for improvement.• Development and Implementation of Employee Support App, providing staff access to our staff resource library, weekly updates, team directory, policies, benefits/perks information, and a confidential feedback submission portal, among other key features. • Created and distributed over 260 unique weekly staff updates, featuring company news, safety highlights, guides for accessing benefits, recognition of staff, and special features such as resources supporting all areas of wellness. • Implemented the transfer of all staff documentation to a secure digital system as well as ongoing maintenance. This improved accessibility with remote access, enhancing efficiency and strengthening security.• Provided comprehensive support for new and developing managers. This involved guidance on conflict resolution, coaching in interpersonal and communication skills, problem-solving assistance, and resources to support managers and teams.• Developed and implemented a comprehensive visual system to show work style factors across all departments derived from work style assessments completed during the onboarding process. This system allowed managers and staff to understand team dynamics, mitigate conflict, and build common language and understanding.

• Pre-screened all incoming employment applications, coordinated interviews and post-interview follow-ups, and managed onboarding for over 40 new hires within a three-month period. Responsibilities included processing criminal record checks, conducting reference checks, and facilitating a seamless onboarding experience for each new staff member.• Collaborated with 12 managers across 5 departments to assess staffing needs and facilitate new hires, aligning incoming applicants with program requirements to ensure optimal team compatibility and support department goals.• Monitored all staff files to track staff coming eligible for benefits coverage and managed benefits onboarding for all staff coming eligible for benefits coverage including supporting staff leaving for and returning from medical leaves.

• Successfully developed and maintained company website, ensuring an engaging user experience, up-to-date content, and smooth functionality.• Designed and delivered dynamic PowerPoint presentations ensuring clear messaging and visually appealing layouts that resonated with diverse audiences.• Provided comprehensive event support, ensuring seamless execution of various events by coordinating sound, lighting, and security needs. Managed technical setups and operation of audio-visual equipment, ensuring optimal sound quality and lighting for the event’s atmosphere. Worked closely with security teams to ensure attendee safety. Collaborated with event coordinators and vendors to ensure all logistical aspects were efficiently managed, contributing to successful and smoothly run events.

• Managed the intake process for WorkBC Hub location housing standard work search supports as well as specialised services for individuals with disabilities, newcomers to Canada, survivors of violence, and individuals dealing with addictions. Created and maintaining new client files and providing initial screening for specialized services. • Active member of the Joint Health & Safety Committee, responsible for reviewing incident reports and providing recommendations to enhance workplace health and safety. Contributed to the development and expansion of the official health and safety manual, policies, and procedures.• Provided exceptional support to hundreds of clients weekly. Managed multiple tasks simultaneously, including answering calls, scheduling appointments, handling inquiries, and ensuring smooth office operations. Proven ability to remain calm under pressure while delivering top-tier customer service, maintaining client confidentiality, and supporting staff with administrative duties. Strong organizational and communication skills, adept at creating a welcoming atmosphere and contributing to overall office efficiency.

• Planed, implemented and oversaw the day to day activities of the Sardis WorkBC Resource Room; providing one-to-one client support with job search, resume and cover letter editing and formatting, as well as resource development and referrals.• Proven ability to work effectively with diverse clients from various ethnic, religious, and socioeconomic backgrounds, including high-risk individuals, persons with disabilities, and youth. Experienced in de-escalating challenging situations, delivering compassionate support, and providing tailored services or referrals to meet clients' unique needs.• Maintained up-to-date information on labour market trends, job postings, employment issues, community resources, education planning, volunteer opportunities, and other relevant employment-related supports.• Used complex government databases such ICM and Client Connect to open digital files and enter client data, financial support information, schedule workshop attendance, as well as update information and input client contact notes and notifications, all while following FOIPPA procedures and protocols to ensure client privacy.• Processed a file transfer of 2,125 client files to a secure government storage facility including: digital and hard copy file review of all files, cataloging, and shipping of files according to specific government policies and procedures, as well as developing a new office procedure to increase the speed of future file transfers.