• Proofread and copy-edited all of the Manufactured Housing deliverables for the U.S. Department of Housing and Urban Development (HUD)• Formatted all deliverables per HUD’s style guide and established documentation standards for the projects• Independently streamlined all deliverables with consistent design, formats, structure and organization

• Proofread and copy-edited all deliverables for HUD’s HUDCAPS and AI-RS projects• Formatted all deliverables per HUD’s style guide • Established documentation standards and updated the Standard Operating Procedure documents• Ensured all deliverables were sent out on time, in correct format, to appropriate recipients• Independently authored six monthly status reports using information I generated from JIRA• Supervised and organized the messages and service requests that came in to the team’s mailbox• Coordinated with and maintained effective, regular communication with project managers and support teams• Monitored Computer Associate’s Service Desk Manger requests and incident issues for the team. Routed user inquires to the appropriate staff member and created JIRA issue tickets• Taught myself SQL Server, Access, JIRA, SharePoint and advanced Microsoft Office Suite functions