Establish e-commerce site for baby & toddler products based on affiliate marketing.Projects managed: development of thesmartmum.com.au website, creation of blog content, research amongst 2500 mums, establish network of mums.

Operational Excellence & Continuous Improvement implementation in Retail Business Unit.Lean Six Sigma Green Belt qualification & Bikablo visual facilitation.Projects managed: collaboration model between Agile, Continuous Improvement and Change Management; capability program for Retail teams; implementation of LEAN Six Sigma methods.

Team of 3 team leads and 16 FTE specialists in change management, training, quality assurance and risk & compliance servicing the Retail Business Unit.Projects managed: standardisation of processes, implementation of business partnering model, implementation of change readiness model, upgrading quality assurance framework, implementation of compliance system and development of sales competency training program.

Team of 2 Team Leads and 40+ FTE responsible for customer transactions (billing & corrections).Projects managed: automation of work, restructure of entire operations, outsourcing of 90% of activities, revalidation of resourcing models.

Team of 3 Team Leads and 40+ FTE responsible for customer transactions (service & sales).Projects managed: restructure of entire operations, sales implementation in contact centre, teamleader empowerment, collaboration model with marketing & sales.

Team of 2 Team Leads and 40+ FTE responsible for customer transactions (billing & corrections).Projects managed: improved employee satisfaction, automation of work, teamleader empowerment.

Small team responsible for planning & organising camp events and communication with organisation members.Projects managed: implementation of new database system, standardisation of all business processes, recruitment of office employees, training & induction of new employees.

Taking care of 1-3 children or young adults with an intellectual disability while attending a 3 - 5 day camp event and collaborating with a team of volunteer leaders and a camp supervisor to provide members with an excellent camp experience.

Consulting engagements with Woodside, Shell and Chevron on organisation design and improvement.Projects managed: organisation readiness assessment, health check survey for executives, organisational modelling, client engagement for business development.

Small team of Consultants responsible for the culture survey & program.Projects managed: 79% survey response rate, support program for culture champions, integration in business planning processes.

Small team of Business Analysts responsible for all Human Resources reporting and information to general management and executives.Projects managed: redesign of human resources reporting system, continuous dialogue with business, upgrade of reporting analysis.

Manage daily customer transaction operations of 250 FTE business unit (12 team leads, 18 specialists) including workforce management, process & project management, business analysis, change management and training & education.Projects managed: implementation of LEAN Six Sigma methods, implementation of business partnering model, restructure of entire operations, operations system replacement, change readiness for +250 FTE, reducing workload by system automation to 2/3.

Responsibilities: talent tracking, succession planning, matching vacancies and candidates, development of MD activities, cultural integration after merger, development of blue print for MD in new organisation, selection of 2nd level reporting to board of directorsMajor achievements: talent overview 2007, succession planning 2008, new MD program, selection procedure for 2nd level

Responsibilities: exploring change obstacles, advising management on change, facilitating change initiatives, representing facilitators groupMajor achievements: significant improvement in willingness to change, improved relationships between management and workforce, spreading of the change management program to other units, change management program 2007

2 year employment for 'young talents' (special selection) to show their capabilities in jobs they do not yet qualify for including intensive training on business skills and personal development

Responsibilities: management information, system management, quality management, project management and legal matters of operational unit and day-to-day management of 6 specialistsMajor achievements: integration of 6 different and regionally spread functionalities in one team, performance reports on support functionalities, improved work processes

Responsibilities: implementation of business balanced scorecard as performance measurement tool and management advise about benchmarkingMajor achievements: business balanced scorecard implemented in 3 departments, improvement in awareness of necessity of performance management, advise excepted by board of directors

Responsibilities: exception management, corrections, contact with other suppliers and day-to-day management of 20 employeesMajor achievements: established a new, self-selected team, reduction of errors and exceptions, plan for integration