Manage a team of 17 people with three departments and five department managers: Cash Applications, Collections (North America and Europe), Credit Services, and Billing. - Partnered with procurement to oversee implementation and updates of new systems, including AR automation and credit card processing. - Created SOP index and directed the team to create SOPs for each critical function of their department - Reduced WAAIO (DSO) by an average of five days for North America business- Created new escalation processes to more quickly resolve billing discrepancies and past-due invoices- Uncovered multiple client billing issues rooted in PO mismanagement and outdated contracts, which led to the creation of a new PO management and contract review process - Reduced attrition on the team and created career growth opportunities for existing employees

Payroll, Billing, PTO and Sick Time Team- Lead a team of Specialists to deliver exceptional support to the field and key HQ departments - Oversaw the contingent worker payroll and billing support for North America (3,000 weekly timecards)- Partnered with stakeholders throughout the organization to ensure exceptional support of key billing and payroll needs

- Lead a project that reduced outstanding billing discrepancies from 2,500 to 150 with a weekly fluctuation between 150-400- Worked with the Account Implementation team to pull billing-specific information from contracts and ensure all client requirements can be supported by Aquent- Processed payroll and conducted weekly audits for specific clients (300-400 timecards weekly)- Strategized and improved on existing processes within Billing for Aquent North America and Canada

- Provided full-cycle creative and marketing recruiting services to our Fortune 500 clients - Partnered with MSPs and managers directly to qualify orders and narrow the scope of their search- Conducted onsite visits with talent and clients to check-in on performance and identify additional client needs

- Assisted with recruiting in Design and Marketing/Communications- Supported Recruiters with pipe lining and qualifying talent for opportunities- Responsible for building local relationships through networking and event sponsorship

- Technical Recruiter with a focus on Front and Backend Developers, IOS/Android, SDET, QA, and Big Data- Source, interview, submit, prep for onsite interviews, and assist in onboarding our contingent workers- Filled contract positions for Fortune 500 companies and partnered with their MSPs