Danielle Burch Email & Phone Number

Mcallen, Texas, US

• Spearheaded all agency operations, tripling the sales team size in less than a year and achieving a 20% year-over-year net growth.
• Collaborated with banking partners to align business goals, streamline processes, and enhance cross-departmental synergy, significantly improving operational efficiency.
• Designed and implemented new workflow processes, ensuring compliance with industry regulations and increasing productivity across teams.
• Managed budgeting, forecasting, and financial oversight, driving profitability while maintaining fiscal responsibility.
• Led comprehensive training programs for staff, equipping them with advanced sales techniques and superior client service skills to drive continuous improvement.
• Represented the agency at public events, delivering key presentations on insurance and strengthening community engagement.

Iowa City, Iowa, US

• Expanded the agency’s book of business to over $41 million across commercial, personal, life, and farm insurance products.
• Overhauled the call center model, streamlining operations and implementing call recording software for enhanced quality control and coaching, resulting in improved customer satisfaction and team performance.
• Developed and introduced operational processes that led to the agency winning the Big "I" Best Practices Agency award for four consecutive years.
• Collaborated with insurance companies, underwriters, and credit union partners to enhance product offerings and improve market competitiveness.
• Actively recruited, trained, and developed top talent, tripling the team size within three years and fostering a culture of high performance.
• Managed in-person, remote, and hybrid teams, ensuring consistency in workflow and communication.

Chevy Chase, MD, US

• Managed call center sales team, consistently meeting and exceeding performance metrics by implementing targeted coaching and quality control using call recording software.
• Trained and mentored sales agents, enhancing their proficiency in sales techniques, customer service, and system usage, which contributed to improved sales performance.
• Developed individualized action plans for team members to address performance gaps, resulting in consistent sales growth.
• Organized and led internal and community events, boosting GEICO’s local brand presence and employee engagement.

Cleveland, OH, US

• Managed profit and loss (P&L) for the branch, driving 15% year-over-year net growth through strategic customer relationship management and effective leadership.
• Promoted from Branch Manager to Sales Territory Representative in 2015 due to exceeding sales targets and delivering consistent growth.
• Recruited, trained, and developed a high-performing team while maintaining strong relationships with key partners and clients.
• Worked closely with store managers and marketing directors to incorporate Sherwin-Williams products, using CRM tools to track progress.

Macomb, IL, US

- Put together a Curriculum for college freshman composition classes prior to start of semester- Taught curriculum to two separate classes of 22 students for 50 min., three days a week- Graded and evaluated all papers and assignments for 44 students each semester- Conducted individual conferences with students for further assistance on papers or classwork.

Arlington, Virginia, US

• Led and supervised soldiers across various units, demonstrating strong leadership under challenging conditions and ensuring the successful execution of missions.
• Trained in transportation logistics and managed battalion property, earning two Army Accommodation Medals for excellence in leadership and logistics management.

Bachelor Of Arts (B.A.), English Language And Literature, General

Associate Of Arts (A.A.), General Arts Transfer