Danielle M. Email & Phone Number

Antioch, Il, Us

Promoted to drive the growth of a diverse portfolio of B2B products and form strategic partnerships with over 250 accounts. Managed customer portfolios, enhancing customer management processes to effectively address needs and concerns.-Developed custom analytics reports in Salesforce to track key performance indicators and identify opportunities for enhanced client success strategies.-Implemented strategic management skills to enhance overall team performance by mentoring 10 to 12 team members, offering guidance and insight in addressing account issues, and resolving escalations.-Applied effective strategies to optimize consumer finance services, leading to a significant increase in client success metrics.-Served on the Emerging Leaders team board for two years.-Exhibited flexibility in facilitating OMNIA and ZoomInfo integration training of product adoption, enhancing operational efficiency and business relationships.-Technical support as a beta tester for Salesforce and Citrix improved processes and implementations among the sales team.

Developed growth strategies for retaining customers and aligning growth plans with e-commerce program management goals. Conducted a high volume of cold calls, telecommunications, and ordering processes and demonstrated professional communication skills to cultivate trust quickly and educate customers on quality product/service solutions.- Surpassed established metrics for retaining customers who had been inactive for four months.- Expanded the account base through a strong commitment to customer success, maintaining regular communication to address questions and manage priorities.

Whitefish Bay, Village Of, Wisconsin, Us

Client management for the healthcare sector to set project goals and deliverables, managing plans, schedules, and budgets across initiatives. Developed operational, change management, customer onboarding, and resource allocation strategies to improve workflows, performance, and financial metrics.-Exceeded performance targets of forming value-added relationships with stakeholders and employing a consultative and solutions-selling approach to secure and expand agreements.-Coached new and existing talent to meet and exceed defined performance goals.-Directed leadership to attain customer success goals through clear performance targets, professional development, and process enhancements for better staff retention and satisfaction. Commended for honest project management that enhanced transparency and team performance.-Boosted customer revenue generation through customized marketing campaigns, sales tactics, trade shows, and event coordination across various industries.-Provided customers with guidance on pricing, contract terms, insurance negotiations, claims, safety practices, and regulatory compliance issues.

- Conducted quarterly reconciliations and analyzed discrepancies.- Managed the billing and claims process for vendors and clients.- Supervised cash collection and application, providing updates on collections.

- Supervised a team of 10 staff members and was the HR coordinator responsible for interviewing, hiring, training, and conducting employee evaluations. - Planned and facilitated monthly team meetings. - Managed all financial aspects, including accounts receivable, accounts payable, purchasing, and payroll. - Enabled seamless financial operations by implementing a software system over 6 months, reducing processing time by 10% and enhancing the accuracy of monthly financial reports.- Oversaw both internal and external marketing efforts.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Business Management/Supervision

High School Diploma

Project Management Professional (Pmp), Six Sigma Green Belt, Business Analysis, Agile Scrum Master, Certificates