Danielle Michel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Led the succesful acqusition of HSBC Canada by leading the Payments Program Teams through a single cutover weekend with high complexity of tasks and coordination • Responsible for overall Program Management & Strategic Integration for RBC Payment Routing Products• Currently working on the migration of 2,600 complex commercial clients. Defining strategies to accelerate migration, performing analysis and bring insights to improve our support model for 100 project managers and 100 product specialists driving client migration

Toronto, Ontario, Canada

• Led a team of 7 to support Enterprise Payments Technology's team of 450 employees and annual project spend of $74MM with program governance, risk management and financial planning • Developed key strategic communications that define value propositions, support decision making, bring clarity to data through insights, and showcase key business benefits• Partnered with Payments product partners and other technology lines of business to align on business objectives, and extend payments capabilities across the enterprise• Provided subject matter expertise to Payments Senior Leadership to optimize and drive business performance, provide a superior client experience, and execute transformational initiatives with excellence• Delivered executive presentations, roadmaps and develop metrics for successful outcomes

Toronto, Ontario, Canada

• Responsible for the Digital strategy and roadmap for the Payment Protector insurance product for credit cards • Worked on a waved targeted offer campaign strategy that led to 418% YOY growth in sales units• Secured sponsorship from digital channel partners to market our product within client onboarding and card activation flows, set to drive over 150% increase in current sales rates• Wrote the 3 year digital product roadmap, starting with the build of foundational capabilities in year 1 and by year 3, bringing us to best in class by weaving our product into several digital touchpoints, building product awareness and digitizing the servicing phase of the client lifecycle

Toronto, Ontario, Canada

• Technology Program Director leading 10 cross functional technology departments and acting as the single point of contact liaison with the business, with a team of 3 Sr. Program Managers. The program spans across CIBC & Simplii with a portfolio of 8 projects and funding of over $65MM, delivering using waterfall and agile Software Development Lifecycle (SDLC) methodologies• Technologies in scope include new account balance alerts, dispute liability changes, and several CIBC back end system changes, to benefit the client experience in alignment with regulatory provisions.• Influencing business and product scope decisions by helping the business understand technology complexities and striking to right balance of people and technology changes to achieve the optimal client experience within time and cost constraints• Working with teams at all levels; communicating high level strategy to senior executive leaders, helping technical teams communicate with the business, facilitating decisions, resolving issues and addressing risks in order to deliver solutions as one cohesive team

Toronto, Canada Area

• Responsible for leading a team of 5 analytics and strategy specialists and defining the CIBC banking centre frontline role strategy and roadmap (18,000 employees, 15+ job families, $500MM DOE)• Fostered an environment of performance and development, which was demonstrated through a 2019 employee engagement score of 96% and 100% in 2020 for my team• Produced the 2020 retail branch frontline strategy, set to deliver up to $431MM expected revenue lift and $20MM in annual operating expense savings, and presented it to our SEVP• Created a new job family set to target the emerging mass affluent segment with 1100 FTE to deliver a relationship based offer that has proven to lift funds managed by 40%• Designed statistical models to predict growth opportunities where hiring should be prioritized, leading to the hiring of 100 mobile investment advisors • Created a methodology to define the appropriate level for banking centre leaders, that is used to determine compensation, ranging from L4-L10 salaries • Developed the centralization and digitization strategy for our frontline to eliminate paper and spend more time client facing

Toronto, Canada Area

• Responsible for leading strategy development and operating model aimed at transforming banking centres and driving efficiencies• Proposed and implemented a new org hierarchy model for the banking centre frontline that drove $20MM in savings and provided a more lean and flat structure to drive empowerment and authority• Defined CIBC's 3 year and 10 year strategic view of our branch distribution network and ATM evolution• Defined the revised branch leader support roles and allocation strategy to suit the new community based model and provide onsite expertise needed to run a banking centre• Implemented solutions in rural markets that drive cost efficiencies through role optimization for reinvestment in high growth markets

Toronto, Canada Area

• Responsible for leading process improvement projects that eliminated operations and servicing activities for leader roles within Banking Centres• Acted as the Business strategy lead for a branch role optimization initiative which impacted 1100 branches, 54 FTE and resulted in $2.8MM annual operational expense savings• Analyzed the role's job duties and identified opportunity for 40% to be moved into back office, generating efficiencies and simplifying processes• Implemented project end to end including new back office processes within 6 months

Toronto, Canada Area

• Acted as relationship manager within Digital Channels Strategy for Small Business, Insurance and Lending product groups and reviewing and influencing their Digital Strategies to drive growth in online, mobile and cibc.com channels• Influenced Small Business and Insurance product partners to invest $2MM in funding into Digital Channels by helping them develop business cases and visions for product application capability• Enhanced the Mass Affluent client (Imperial Service) microsite pages through review of communication and marketing strategies resulting in 65% increase in lead generation• Ensured synergy and alignment of initiatives with the Digital Channels roadmap and priorities such as digital sales, engagement and client experience metrics• Influenced product groups to invest funding in Digital Channels over Branch Channels by highlighting key benefits that align to their business objectives and recommending solutions for achieving them

Toronto, Canada Area

• Responsible for leading projects using Lean Six Sigma process improvement methodology focused on frontline operational efficiency• Defined a data driven root causing strategy that resulted in a 90% reduction in documents needing digitization by influencing stakeholders across the bank and using research to influence consensus• Developed and implemented process change solutions within back office which allowed for the elimination of a $2MM/year vendor contract• Mapped out our vendor's archival and retrieval process and designed the new process within CIBC as we took ownership of the vendor's functions

Business Of Payments Executive Program

B.A.Sc., Industrial Engineering