 Strategic Planning Leadership Talent Development Systems & Policy Development Mulit-unit management MS Office / Google Suite Excellent Communication Skills Innovation Problem Solving Collaborative P&L/Profit Management Class Above Guest Service ServeSafe Certified Restaurant 365 • Increased efficiencies by implementing new POS system, back of the house software integration, HRIS, LMS, and Payroll. Took company from a 100% paper and pencil culture to 90% computer culture. • Works closely with Marketing Department to create and implement promotions and special events as related to food venues.• Reviews/analyzes revenue, cost management, labor, cost of goods as well as other operating expenses through efficient management of products, inventory and warehouse ordering, and identifies and implements cost cutting measures and initiatives.• Monitors and evaluates all daily departmental activities to ensure the successful day-to-day management of all restaurant and related operations.• Works closely with Human Resources Business Partners to resolve employee conflicts.• Developed systems to ensure strict compliance of CA and Federal Wage and Hour rules.• Developed accountability and reporting tools for District Manager level.• Vendor relations• Product Development• Sourced Equipment that increased operating efficiencies• Ensure compliance with corporate policies and safety procedures. • Successfully handle multiple projects simultaneously.• Create and deliver compelling presentations. • Demonstrated ability to lead teams, and efficiently manage and coach people

Innovative, highly skilled Promotions and Marketing Manager with proven track record creating and developing successful product launches, winning marketing and promotional strategies that drive traffic and generate revenue. Collaborate with internal and external stakeholders, work cross-functionally to achieve corporate growth goals. Possess strong analytical and communications skills, extensive knowledge of restaurant operations. Build annual marketing and promotional plans, deliver against brand objectives on-time and within budget. Track, measure and report results of consumer promotions. Develop KPIs and analyze results. Ensure compliance with corporate policies and safety procedures. Outstanding communication and interpersonal skills, superb community outreach, successfully handle multiple projects simultaneously, create and deliver compelling presentations. Demonstrated ability to lead teams, and efficiently manage and coach people.▪ Strategic/Analytical Thinker▪ Market Trends/Analysis▪ Budget/P&L Management▪ Vendor Management▪ Media Planning/Buying▪ LSM/Field Marketing▪ Marketing/PR▪ Competitive Intelligence▪ Affiliations/Partnerships▪ Sponsorship Management▪ Team Building/Leadership▪ Brand Management▪ Marketing Analytics▪ Cross-Pollinated Promotions▪ Social Media/Direct Mail▪ Product Innovation/Launch▪ Results Oriented Promotions/ Contests

Continuously survey and monitor the competition, including quarterly price surveys, menu item analysis, and financial report analysis.Implemented and continuously monitor the electronic payment and gift card program.Handle all customer comments and complaints.Create and maintain menu item nutritional database using NutriForm software.Created excel files that properly and accurately calculate food costs, budgets, labor analysis, manager bonus programs, etc. Developed computerized systems that increased efficiency by 60% using Microsoft Office Suite of product.Developed Administrative Training program for manager trainees and conducted training in both a one on one and classroom environment.

Recruited to support counter/checkouts. Quickly promoted to store manager. Opened and closed daily operations, managed cash, catalogued new films and updated movie and customer databases. Authorized expenditures for video orders and supplies and managed up to 5 employees. Special focus on maintaining high level of customer service.