Danielle Nunn Email & Phone Number

Austin, Texas Metropolitan Area

• Dynamic professional adept at analyzing data from Salesforce, Jira, SQL, Excel, and in-house platforms.Proven track record of producing visually compelling reports for a diverse customer pool, supporting strategic initiatives.• Expert in project management, ensuring timely deliverables through meticulous tracking and prioritization.• Regularly conducts check-ins and maintains detailed documentation in Salesforce for effective client management.• Excellent interpersonal and communication skills, facilitating seamless collaboration with internal and external teams.• Skilled troubleshooter, addressing post-sales cycle issues promptly.

• Improved operational processes by 15%, overseeing a project from inception to execution with meticulous documentation and data analysis for replicable results.• Conducted weekly calls with clinicians, enhancing platform functionality through collaborative feedback.• Facilitated cross-departmental communication to troubleshoot issues, employing creative solutions to drive business value.• Conducted gap analysis, leveraging data analysis and intricate data grooming for targeted improvements.•Proactively led projects, ensuring accurate and measurable analyses, maintaining detailed procedure documentation.• Achieved process efficiency by enforcing adherence to outlined steps and creating replicable frameworks.• Enhanced company functionality through insightful data analysis and gap identification, driving improvements.

San Francisco Bay Area

• Ensure Cloudmed and client success through acting as the liaison between clients and the services and products we provide • Drive functional and technical deliverables to track a successful implementation • Lead onsite and online Go-Live training with our clients to coach users on Cloudmed application • Developing process improvement for implementation and onboarding best practices • Working with Revenue Integrity, Technical Operations and Engineering team to deploy resources for clients • Responsible for developing and evolving our client reports using Microsoft PowerBI • Assist in the development and resource management benchmarks, protocols, and reporting for clients • Client reviews and education in partnership with Revenue Integrity team