Led pivot from in-person to 100% virtual programming within 3 weeks at the pandemic's onset, maintaining statistically significant impact for 1,500+ students. Introduced new features and cost-saving measures that endured post-transition.Managed $12M budget with a 13% reduction in expenses through cost optimization, and secured historic multi-million dollar grants, driving transformative funding efforts.Delivered the SMASH 2023 Strategic Plan within first 6 months, while establishing a multi-year partnership with Spelman College and expanding wellness and civic education initiatives.

Developed and executed a 3x growth strategy, scaling SMASH from a single-state program to a national footprint in 6 states, partnering with 10 leading higher education institutions.Built and led a national team, establishing sustainable structures and practices centered on performance, innovation, professional development, and culture.Led the design and launch of impact-driven programmatic solutions using rapid prototyping, including SMASH Rising, a signature workplace readiness program that attracted 25+ global corporate partners.

Joined during a 6-month CEO vacancy, leading scalability assessments and expansion planning to accelerate SMASH Academy's growth from a single-state to a national program.Developed and managed the launch strategy with Morehouse College, the first non-CA, HBCU, and single-gender partner, serving as a key entry point for national expansion.Rapidly built the operational infrastructure for a national footprint, creating new organizational structures, roles, and performance tools, doubling team size, improving retention, and boosting staff and program performance.

Led a team of 26 within an education technology startup that was responsible for retaining a $2.4M revenue base in the first year of launch by delivering best-in-class customer service, technical support and instructional services to over 5000 K12 students enrolled in offered digital courseware.Transformed a legacy operations team and information technology infrastructure to achieve delivery of a significantly improved experience throughout the complete customer journey, driving overall customer retention from 29% to 73% within 6 months.Selected a flexible and scalable sourcing support partner to meet peaks in demand, close global footprint service gaps and ensure readiness for projected market growth while realizing a 23% cost savings.

Designed and executed an operational strategy to deliver a unified, impact-driven experience for 200+ underrepresented high school scholars in a STEM-intensive college prep and residential program at Stanford, UC Berkeley, UCLA, and USC.Led and developed a team of Program Directors to successfully launch SMASH 2012, using a Work Breakdown Structure, process gap analysis, and phase segmentation.Achieved streamlined recruitment, equitable scholar selection, and established replicable frameworks for resource capacity and program readiness.

Utilized and administered Role and Responsibility Charting (RACI) for Illinois, Indiana and Michigan teams to provide role clarity and ensure business process efficiency across multiple offices, enabling continuous evaluation of work processes and organizational structure.Developed regional standard operating procedures that ensured compliance with local, state and federal regulatory agencies while maintaining strong internal control and reporting processes for 12 school districts.Led and promoted a team environment of high integrity and commitment to Company mission and values, demonstrated by initiative to overhaul the student assessment mapping process that addressed student reporting accuracy and program efficacy for over 1800 participating students.

Developed and executed regional business plans to launch academic interventions services across 9 school districts in Illinois and Texas, including the management of financial, operational, compliance and academic performance of 23 school tutorial programs.Recruited, hired and managed 3 regional program teams of seasonal and full time staff in IL and TX to ensure students and school communities served were provided with high quality, impactful educational and client services.Increased student enrollment in Illinois and Texas by 48% and 14% respectively, resulting with $989K in revenue within 3 months of assuming management of designated regions.

Provided business consulting and advisory services to 8 BP franchisee portfolios to drive financial performance and operational excellence.Ensured preservation of Company brand value by coaching and auditing franchisee organizations, using established best practices, merchandising and operating principles that resulted with 20 of 22 retail stores passing Company quarterly audits.Tracked performance indicators and location profitability to identify areas of opportunity to improve franchise financial performance.

Led and developed 14 Retail Managers responsible for a set of multi-retail and cafe locations in the Chicago and Northwest Indiana markets.Accountable for maximizing the performance and operational excellence of a multi-retail territory, resulting with overall sales growth from $9.6M to $13.7M over an 18-month period.Effectively created and implemented process tools to control operating expenses and losses, consistently maintained below Company plan over a 24-month period.

Led cross-functional team project that successfully e-enabled all 1,060 US Company owned and operatedmulti-retail locations by upgrading the existing technology and telecommunications infrastructure.Led project to develop a customer-centric operational and branding strategy, including the creation and national launch of “Your Smile. Our Passion.” engagement campaign, needed to remediate and renew the customer experience across US multi-retail locations.

Project Engineer for Thunder Horse, one of bp's largest discoveries in the Gulf of Mexico - Formulated and executed a qualification testing program for subsea field equipment, leading to the identification of major risks to be reconciled prior to fabrication. Assisted with the identification of operational inefficiencies of current pipeline architecture and proposed pipeline reconfigurations that improved the overall working budget.Marketing and Origination Analyst for North America Gas & Power - Tracked and analyzed regional deal development and performance reports to determine key factors and metrics that will ensure business investment growth targets. Developed company communication and presentation materials for industry conventions and customer forums.Business Development Analyst for Natural Gas Liquids Business - Developed economic models to perform asset valuations to deliver inorganic and organic business economic growth targets. Accountable for preparing strategic documentation identifying key sources of value with supporting economics used to gain approval for asset acquisition negotiation and deal execution.