• Direct Manager of a team five Business Analysts• Manage the day-to-day workload and resource allocation for up to twelve developers to plan, direct and assure the timely completion of the work at the required level of quality to meet the long and short-term needs of the organization• Play lead role in establishing new self-organizing scrum teams by training on agile fundamentals and coaching team for sustaining changes introduced• Serve as ScrumMaster and Project Manager for three or more Scrum Teams simultaneously• Use Project Management methodology to formalize, plan and execute projects according to business objectives while meeting strict deadlines and budgets whilst ensuring alignment with business directives and initiatives. • Effectively communicate project expectations, issues, risks and decisions to project team, business stakeholders and IT leadership.• Analyze project risks, issues, costs and benefits to make relevant recommendations; proposing evolutions and changes where needed.• Responsible for end-to-end management of multiple medium to large sized, moderate to highly complex IT projects. Plan, execute and finalize projects on time and on budget, following appropriate SDLC standards and delivering specific, measurable results to business partners.• Manage project components including financial management, quality management, control management and business continuity management.

(2008-2015)• Responsible for the creation and implementation of new online account management functionality within SiriusXM’s Online Account Center. • Responsible for working with, and liaising with business partners and external vendors to define business requirements; supporting online, customer and agent-impacting experiences. • Responsible managing all CRMS-based initiatives; analysis, requirement gathering and documentation, user acceptance testing, production validation, and post-mortem analysis. • Accountable for understanding online customer challenges by using feedback and data to turn those learnings into specific tasks, driving increased take rates and throughput. • Work with cross functional teams to develop business requirements, respond to functional requirement build-outs, participating in testing, validation, and approving launches.• Providing end to end strategy and implementation plan of each program, from inception to design, to implementation to launch, to closure and post-audit of results. • Facilitating weekly program calls with key stakeholders per program to focus on results, upcoming deliverables, quantitative and qualitative feedback from agents/users, program or financial risks. • Work with IT and others across the business to build functionality to support identified performance gaps.• Responsible for building and supporting annual roadmaps for online initiatives.• Collaborate with Vendor and Call Center Management, Marketing, Digital/Interactive, Finance, Workforce Management, PMO, Quality, Training and IT to create a complete review of key programs. Senior Reports Specialist (2003-2008)• Responsible for all aspects of Listener Care Report development including: report requirements, design, testing and implementation.• Collaborated with internal Team Members to understand and develop Crystal Reports from Siebel CRM and Portal Infranet Billing System that met the needs of the Operations department.