Independently advise students, staff, program participants, and/or the public regarding program content, policies, procedures, and activitiesOrder, receive, and maintain inventory of office suppliesOversee School of Urban Studies website and routinely update web pages using Drupal 8, consistently managing documents, links, forms, images, directories, etc.Provide budgetary support for processing purchases, reimbursements, and budget reconciliation using Workday Finance, and ProcardManage undergraduate GIS Certificate program applicationsPlan, coordinate, schedule, and monitor program-related activities, meetings, and events

Utilized product knowledge, sales strategy, and efficient customer service skills to help exceed daily sales goals by an average of $10K.Effectively coached team members on all processes and policies to ensure successful daily operations.Assisted with financial aspects and budgets to drive efficiencies and continuous improvement throughout the organization.

Maintained a positive attitude at all times through a fast-paced environment.Communicated with an average of 100 customers daily providing thorough knowledge of product and promotions.Processed all POS transactions including cash, credit cards, and checks averaging $100-$500 daily.

Promoted to Reupholstery Specialist for exceeding objectives in increasing customer satisfaction by 10%. Presented 3-10 price quotes on reupholstery to clients, returning $100,000 in sales revenue. Monitored all records of communication including voicemails and emails, identifying the needs of all clients.

Managed an average of $100-$20,000 transactions involving 50+ client orders, account changes, and credit requests. Responded to 100+ phone calls per day with clients, upselling additional vendor products to increase revenue. Oversaw 3 databases to input/change customer information and notify clients of late payments.

Communicated promotions with an average of 50-100 customers daily, increasing store sales by 5%. Handled all cash and credit card payments for clothing purchases, processing $50-$100 per transaction. Advised supervisor on improving the sales and marketing operations of the store to increase customer interest.

Collaborated daily with sales associates to answer 10-20 customer inquiries regarding infant and children fashion. Influenced customer buying decisions by explaining the quality, value, and style of products, increasing sales by 5-6%.

Interacted with 20-30 customers per shift, answering all food product and price inquiries. Calculated all monetary transactions totaling up to $300, increasing sales by 5% through store promotions. Conducted outdoor food events on national holidays to promote the store.

Directed 3 weekly campus tours to prospective attendees, increasing student admission by 2%. Assisted with updates of marketing materials and school website to increase student engagement with school programs.Compiled 100+ application packages and admissions mailings to ensure the complete transfer of each student.