Danielle Duff Email & Phone Number

Dayton, Oh, Us

Dayton, Ohio, United States

Miamisburg, Ohio, United States

Miamisburg, Ohio

- Promoted in under two years for outstanding performance in maintaining customer relations- Guide guest service agents in hotel procedures to stay in compliance with company policies- Negotiate pricing with potential guests to support revenue goals- Ensure enrollment target for Hilton rewards program is being met

Miamisburg, Ohio

- Evaluate weak areas in front desk processes to better assist guests' needs - Analyze surveys to maintain quality of benefits provided- Cultivate positive relations with VIP guests

Oregon, Ohio

- Performed check-in and check-out duties in a fast-pace environment- Assured requests are met to guarantee guest satisfaction - Resolved issues in a timely manner to maintain positive guest relationships - Trained new front desk agents in using Opera software to ensure efficient front desk operations

Lakeside, Ohio

- Facilitated meetings in the housekeeping department to motivate and inform team members- Succeeded in becoming the first intern in nine years to complete all aspects of the night audit - Oversaw front desk processes for two separate hotels

Alliance, Ohio

- Managed materials for daily orders to ship as scheduled - Familiarized with new and old inventory to be more timely and efficient when filling orders- Engaged in weekly team building meetings - Processed instructions with advanced computer software (Vocollect T5) to complete orders- Placed labels on materials to be more efficient when finalizing orders

Bachelor Of Science In Business Administration, International Business And Management

Activities and Societies: Phi Sigma Pi, National Honor Fraternity, La Maison Française, Alpha Lambda Delta-Phi Eta Sigma, National Honor.

Bachelor Of Arts In European Management