- Assigned and delegated daily production workflow.- Lead daily workflow meetings and presented operational production numbers to middle and upper management.- Identified and analyzed process gaps and provided well-thought-out solutions. - Created training modules and job aides for specialty technicians where none existed. -Redesigned an outdated operational dashboard used by middle and upper management that allowed access to relevant and real time data specific to operations… Show more - Assigned and delegated daily production workflow.- Lead daily workflow meetings and presented operational production numbers to middle and upper management.- Identified and analyzed process gaps and provided well-thought-out solutions. - Created training modules and job aides for specialty technicians where none existed. -Redesigned an outdated operational dashboard used by middle and upper management that allowed access to relevant and real time data specific to operations production.-Kept supervisor apprised of any potential roadblocks or obstacles within daily workflow and offered improvement suggestions. Show less

- Assigned workflow and support to technician team as a member of leadership. - Ensured turn-around-times were met with contractual guidelines for all assigned tasks. - Coordinated with physicians, case managers and pharmacists to obtain complete and accurate information required for Prior Authorization review. - Handled escalation calls with physicians, nurses, pharmacies and patients with their questions and concerns, providing empathetic conflict resolution and problem… Show more - Assigned workflow and support to technician team as a member of leadership. - Ensured turn-around-times were met with contractual guidelines for all assigned tasks. - Coordinated with physicians, case managers and pharmacists to obtain complete and accurate information required for Prior Authorization review. - Handled escalation calls with physicians, nurses, pharmacies and patients with their questions and concerns, providing empathetic conflict resolution and problem solving.- Assigned to senior technician line to assist technicians with their workflow production and task questions. Show less

-Worked closely with pharmacists, physicians and nurses to ensure accurate and timely completion of prescription data- entry and provided medication status updates. - Regularly analyzed previously dispensed medication records against inventory on hand to ensure compliance and quality dispensing practices were maintained. - Ensured timely preparation and completion of various types of prescription orders while maintaining a high level of accuracy in a fast paced and high volume retail… Show more -Worked closely with pharmacists, physicians and nurses to ensure accurate and timely completion of prescription data- entry and provided medication status updates. - Regularly analyzed previously dispensed medication records against inventory on hand to ensure compliance and quality dispensing practices were maintained. - Ensured timely preparation and completion of various types of prescription orders while maintaining a high level of accuracy in a fast paced and high volume retail location. Show less