Accounting Assistant & Operations Analyst
Birmingham, Michigan
• Utilized Microsoft Dynamics GP ERP accounting software to uphold quality assurance and client satisfaction, delivering invoices, applying payments, generating credit and debit memos, and processing non-A/R receipt transactions.• Assisted Controller with commission calculations and accruals, processed month-end ecommerce reconcilement and cash application, and provided financial and inventory information to sales team.• Oversaw customer chargeback payment and pricing dispute process… Show more • Utilized Microsoft Dynamics GP ERP accounting software to uphold quality assurance and client satisfaction, delivering invoices, applying payments, generating credit and debit memos, and processing non-A/R receipt transactions.• Assisted Controller with commission calculations and accruals, processed month-end ecommerce reconcilement and cash application, and provided financial and inventory information to sales team.• Oversaw customer chargeback payment and pricing dispute process, reviewing and cross-referencing time frames, internal systems, and shipping dates to effectively negotiate and resolve discrepancies.• Handled claims regarding invoice disputes, conducting research, reviewing contracts, and referencing vendor guides to resolve discrepancies and recover assessed fines.• Leveraged subject matter expertise (SME) in Excel to streamline company-wide order processing procedures, creating a spreadsheet comparing warehouse numbers and invoices to reduce labor hours.• Managed daily order operations and procedures, reviewing and releasing purchase orders for pricing and inventory supply; approved freight invoices and quoted (RFQ) to meet needs of 30 high-profile clientele, including Target, BestBuy, and Amazon retailers. Show less