Danielle O'Meara

Danielle O'Meara Email and Phone Number

Head of Customer Success @ Kaptea | Twilio Consulting Partner
Ireland
Danielle O'Meara's Location
Ireland, Ireland
Danielle O'Meara's Contact Details

Danielle O'Meara work email

Danielle O'Meara personal email

n/a

Danielle O'Meara phone numbers

About Danielle O'Meara

I am an experienced leader in Customer Success, Services and Solutions, with over four years managing people, three years as part of a senior leadership team, and ten years overall in post-sales customer facing teams. I have a particular affinity for working with technical products, driving adoption and growth through creative and engaging customer solutions, and building deep, strategic customer relationships. As a people manager, I lead with empathy and am adept at balancing business priorities with the needs of inidividual team members. I am driven to build teams that function well collectively while also achieving individual successes, and enjoy coaching my team members to achieve their full potential.

Danielle O'Meara's Current Company Details
Kaptea | Twilio Consulting Partner

Kaptea | Twilio Consulting Partner

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Head of Customer Success
Ireland
Website:
kaptea.io
Employees:
3
Danielle O'Meara Work Experience Details
  • Kaptea | Twilio Consulting Partner
    Head Of Customer Success
    Kaptea | Twilio Consulting Partner
    Ireland
  • Wix
    Enterprise Customer Success Manager
    Wix May 2024 - Present
    Tel Aviv, Il
  • Career Break
    Full-Time Parenting
    Career Break Sep 2023 - May 2024
  • Twilio
    Manager Of Customer Success
    Twilio Apr 2022 - Sep 2023
    San Francisco, California, Us
  • Twilio
    Senior Customer Success Manager
    Twilio Oct 2019 - May 2022
    San Francisco, California, Us
  • Customerminds
    Head Of Strategic Business Development
    Customerminds Aug 2018 - Oct 2019
    Dublin, Co. Dublin, Ie
    Driving growth through strategic client solutions, product design & consultancy.
  • Customerminds
    Senior Leadership Team
    Customerminds Dec 2015 - Oct 2019
    Dublin, Co. Dublin, Ie
    Member of the organisation's senior leadership team. Participated in monthly management meetings to review business goals, product strategy and company projects. This team collectively set quarterly objectives for the business and individual teams, and developed annual plans for the overall organisation.
  • Customerminds
    Senior Solutions Designer
    Customerminds Jun 2017 - Aug 2018
    Dublin, Co. Dublin, Ie
  • Customerminds
    Customer Success Manager (Temporary)
    Customerminds Feb 2017 - Jun 2017
    Dublin, Co. Dublin, Ie
    Established the Customer Success function within CustomerMinds, with responsibility for securing recurring revenue, maximising growth opportunities and increasing adoption of our SaaS communications platform, Which50.
  • Customerminds
    Head Of Client Services
    Customerminds Dec 2015 - Feb 2017
    Dublin, Co. Dublin, Ie
    Hired, mentored and managed a team of service and support staff to support our SaaS and services functions. Managed a high-volume support desk, maintaining SLAs and ensuring an excellent customer experience. Delivered client and internal projects, working with numerous stakeholders in high pressure environments. Collaborated with the Sales team to secure licence renewals and maintain a high level of client success and retention.
  • Customerminds
    Client Services Executive
    Customerminds Nov 2014 - Dec 2015
    Dublin, Co. Dublin, Ie
    Delivered high-performing cloud-based marketing campaigns, supported a high volume of SaaS clients via the support desk, and contributed to internal process improvements and projects.
  • Topshop Topman
    Team Leader
    Topshop Topman Jul 2012 - Mar 2014
    London, Gb
  • Fatface
    Senior Sales Assistant
    Fatface Oct 2009 - Jul 2012
    Havant, Hampshire, Gb

Danielle O'Meara Skills

Teamwork Training Customer Service Leadership Customer Experience Client Services Information Technology Html 5 Photoshop Campaign Management Microsoft Office Digital Marketing Email Marketing Reporting And Analysis Javascript Saas Technical Support Jquery Asp C# Web Applications Web Development Cloud Computing Css Html5 Account Management Product Management Product Strategy Product Design Technology Roadmapping Business Strategy Management

Danielle O'Meara Education Details

  • University College Dublin
    University College Dublin
    Cybersecurity
  • Dublin Business School
    Dublin Business School
    Computer Science
  • University College Dublin
    University College Dublin
    History)
  • Wesley College Dublin
    Wesley College Dublin
    Leaving Certificate

Frequently Asked Questions about Danielle O'Meara

What company does Danielle O'Meara work for?

Danielle O'Meara works for Kaptea | Twilio Consulting Partner

What is Danielle O'Meara's role at the current company?

Danielle O'Meara's current role is Head of Customer Success.

What is Danielle O'Meara's email address?

Danielle O'Meara's email address is da****@****nect.ie

What is Danielle O'Meara's direct phone number?

Danielle O'Meara's direct phone number is +353151*****

What schools did Danielle O'Meara attend?

Danielle O'Meara attended University College Dublin, Dublin Business School, University College Dublin, Wesley College Dublin.

What are some of Danielle O'Meara's interests?

Danielle O'Meara has interest in Children, Environment, Education, Cooking And Baking, Photography, Fitness, Music, Poverty Alleviation, Computers And Technology, Arts And Culture.

What skills is Danielle O'Meara known for?

Danielle O'Meara has skills like Teamwork, Training, Customer Service, Leadership, Customer Experience, Client Services, Information Technology, Html 5, Photoshop, Campaign Management, Microsoft Office, Digital Marketing.

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