Daniel Leone Email & Phone Number

Sutton, Ma, Us

Shrewsbury, Ma

Responsible for gathering, analyzing, and prioritizing product requirements based on customer needs and the competitive market landscape.Collaborating with internal staff, user groups, and executive management to establish product and feature plans that best align with the company’s strategic goals and objectives to maximize shareholder value. Directly responsible for software release quality and adherence to business specifications. Additionally, bears responsibility for non-code deliveries, including product documentation and the training and support of company staff on new releases. • Managing the product life-cycle for requirements and defect prioritization:Track and prioritize incoming requests, define business cases, and research user needs.• Write, review, and maintain use cases, business specifications, test plans, and ADA compliance requirements. • Perform customer impact analysis for product changes.• Organize and manage customer programs including beta and pilot programs.• Conduct usability testing and focus groups.• Develop and maintain expertise in company products.• Manage the Software Quality Assurance testing staff to minimize released defects.• Perform acceptance and ad-hoc functional testing of new features.• Develop and maintain the company’s knowledge base of competitive information.• Manage the Business Analyst staff in documenting product usability and knowledge bases for internal and external customers. • Manage the Development and maintain maintenance of the company’s knowledge base of competitive information.• Analyze potential strategic and tactical partner relationships as they relate to product integration and functionality.• Continually seek opportunities to increase customer satisfaction. • Pushing creative thinking beyond boundaries of existing industry practices and client mindsets. • Communicating effectively with both internal and external customers to identify needs and evaluate alternative business solutions.

Shrewsbury, Massachusetts

Responsible for defining and evolving application software functions that add value to the companies in-house developed MLS system as well as helping to determine which automated solutions will benefit the company and its customers. Responsible for documenting all functional aspects of the MLS system and maintaining version control over all documents to ensure information is current. • Quickly understands the business issues and data challenges of internal and external users.• Maintains an in-depth understanding of the MLS application and processes used by the organization.• Identifies application strengths and weaknesses and suggests areas of improvement.• Creates, reviews, and edits requirements, specifications, business processes and recommendations related to proposed solutions.• Develops functional and system design specifications for proposed solutions.• Ensures issues are identified, tracked, reported on and resolved in a timely manner.• Understands how to communicate difficult/sensitive/confidential information tactfully.• Pushing creative thinking beyond boundaries of existing industry practices and client mindsets. • Communicates effectively with both internal and external customers to identify needs and evaluate alternative business solutions with management. • Continually seeking opportunities to increase customer satisfaction and system usability. • Create and update product knowledge base when application changes are made, including troubleshooting guidelines.