"I have over twenty years of successful experience in Strategy and Communications; Senior Leadership Coaching and Training (on-line and on-site); Mentoring Executives; Specialist in Advanced Customer Service Training. My extensive experience is within the private and public sectors, for profit, and non-profit organizations; small, to very large organizations; health care, manufacturing, service, retail; government (municipal, provincial, federal and state). I now serve our Black Opal Property Advisors Inc. clients: developers, lenders and owners of commercial properties. I assist them in master planning and implementing the revitalization of their properties damaged by the effects of the Pandemic through the optimization of the skills of their executives and managers.I conduct management training sessions and Master Classes for virtually all sectors of the workplace. I am a dedicated and highly motivated leader with a mission to help organizations and their employees achieve their goals through my high-quality training and executive coaching. My sense of humor, warmth and authenticity along with my captivating style is the catalyst for creating effectiveness in the workplace and achieving the client’s goals and improved profitability.My philosophy for learning and development is that it should be informative, engaging, memorable, entertaining and fun but above all, effective. I believe my greatest asset is taking the complicated and making it simple.Specialties: I very effectively train and coach in French & English, online/offline, in the soft skills areas of: communications, negotiations, strategy, project management, policies and procedures, roll-outs, SOPs, and I deliver end-user manuals for all of the above.- Co-Author of "Negotiate Your Adversary Into Your Ally"- Co-Author of the upcoming books: "Vertical Villages--the Future of Mixed-Use Developments" and "Serve You, Serve Me" Optimizing the Customer Service Experience