As a Cloud Administrator and an Information Technology Support Engineer at cb20, a leading provider of cloud-based solutions for businesses, I leverage my ITIL and Lean Six Sigma certifications and my extensive experience in Windows server and network technologies to deliver high-quality and efficient services to our clients. I am proficient in Microsoft 365 administration, (including Entra, Purview, and Defender for Endpoints and Cloud Apps and Rubrick Backup. I have successfully deployed, updated, and troubleshooted various software and hardware systems.I am also skilled in IT Service process improvement, having applied the principles of lean management and continuous improvement to optimize the performance and productivity of our cloud infrastructure and operations. I am a self-motivated, committed, and detail-oriented professional, who values problem-solving, strong leadership, and relationship-building skills. I am always eager to learn new technologies and best practices, and to contribute to the growth and success of our dynamic organization.