Conduct user research using a variety of methods such as usability testing, card sort, surveys, observations, interviews, participatory design and more to uncover deep user insights and patterns.• Synthesize data from evaluative and generative research to produce actionable insights for producing improved product solutions. • Effectively communicate findings in engaging formats, catalyzing impactful discussions across teams for product enhancement.• Ensure Intel’s developer tools align with user needs, deliver enhanced usability, and offer real value to end-users.

Conduct comprehensive research to uncover deep insights and patterns, ensuring Intel’s developer tools align with user needs, deliver enhanced usability, and offer real value to end-users.• Implement a mix of generative and formative research methods, utilizing both quantitative and qualitative data, to shape the end-to-end experience for users of Intel analyzer tools.• Employ methods like user interviews, participatory design, and usability testing to gain deep understanding and profound empathy with the developer user base.• Synthesize data from evaluative and generative research approaches to produce actionable insights.• Effectively communicate findings in engaging formats, catalyzing impactful discussions across teams for product enhancement.

Optimized supplier portal experiences, balancing user-centric designs with feasibility in the parts and supplies procurement journey.• Pioneered UX-centered systems thinking to acknowledge interconnectedness and optimize the system. • Led evaluative research on the Intel supplier portal, identifying gaps and proposing solutions.• Collaborated with interdisciplinary teams, emphasizing UX-centered systems thinking.• Championed agile design principles, ensuring continuous refinement and enhancement.

Focused on optimizing user-system interactions, using insights to drive transformative design changes across IT platforms.• Conducted comprehensive analysis of interactions, employing both evaluative and generative research.• Generated research data that directly contributed to a 32% enhancement in user engagement and a 21% reduction in error rates.• Leveraged agile methodologies for continuous design improvements, prioritizing user desirability and product viability.• Increased user feedback and strengthened user voice by shortening and amplifying user feedback loops.• Collaborated closely with technology teams, balancing desirability with feasibility and viability for enhanced systems.

Defined the UX and presentation layer for SolvNet, the global customer support portal by closely collaborating with engineering and marketing teams.• Streamlined key user flows for efficient issue management and solution finding.• Developed prototypes illustrating interactions and workflows, effectively communicating these concepts throughout the organization.• Resulting redesign and workflow enhancements earned the customer portal an IEEE 'Best in Class' recognition.