Danielle Phillips Email & Phone Number

Santa Clara, California, US

• Conduct user research using a variety of methods such as usability testing, card sort, surveys, observations, interviews, participatory design and more to uncover deep user insights and patterns.
• Synthesize data from evaluative and generative research to produce actionable insights for producing improved product solutions.
• Effectively communicate findings in engaging formats, catalyzing impactful discussions across teams for product enhancement.
• Ensure Intel’s developer tools align with user needs, deliver enhanced usability, and offer real value to end-users.

Santa Clara, California, US

• Conduct comprehensive research to uncover deep insights and patterns, ensuring Intel’s developer tools align with user needs, deliver enhanced usability, and offer real value to end-users.
• Implement a mix of generative and formative research methods, utilizing both quantitative and qualitative data, to shape the end-to-end experience for users of Intel analyzer tools.
• Employ methods like user interviews, participatory design, and usability testing to gain deep understanding and profound empathy with the developer user base.
• Synthesize data from evaluative and generative research approaches to produce actionable insights.
• Effectively communicate findings in engaging formats, catalyzing impactful discussions across teams for product enhancement.

Santa Clara, California, US

• Optimized supplier portal experiences, balancing user-centric designs with feasibility in the parts and supplies procurement journey.
• Pioneered UX-centered systems thinking to acknowledge interconnectedness and optimize the system.
• Led evaluative research on the Intel supplier portal, identifying gaps and proposing solutions.
• Collaborated with interdisciplinary teams, emphasizing UX-centered systems thinking.
• Championed agile design principles, ensuring continuous refinement and enhancement.

Santa Clara, California, US

• Focused on optimizing user-system interactions, using insights to drive transformative design changes across IT platforms.
• Conducted comprehensive analysis of interactions, employing both evaluative and generative research.
• Generated research data that directly contributed to a 32% enhancement in user engagement and a 21% reduction in error rates.
• Leveraged agile methodologies for continuous design improvements, prioritizing user desirability and product viability.
• Increased user feedback and strengthened user voice by shortening and amplifying user feedback loops.
• Collaborated closely with technology teams, balancing desirability with feasibility and viability for enhanced systems.

Sunnyvale, California, US

• Defined the UX and presentation layer for SolvNet, the global customer support portal by closely collaborating with engineering and marketing teams.
• Streamlined key user flows for efficient issue management and solution finding.
• Developed prototypes illustrating interactions and workflows, effectively communicating these concepts throughout the organization.
• Resulting redesign and workflow enhancements earned the customer portal an IEEE 'Best in Class' recognition.

Ba, Communications

Graduate Studies, Computer Information Systems