Danielle Pilcher Email & Phone Number

Remote, Us

Remote, Us

Farnborough, Gb

Currently accountable for leading facilities management projects by overseeing the construction and renovation of buildings, managing relationships with contractors, controlling space allocation and maintaining facility budgets at Facility Farm (www.facilityfarm.co.uk) I hold the responsibility for interfacing with executive leaders across multiple departments to build consensus and initiate productive change. I’ve been busy with projects of various sizes, here are a few recent highlights:• Delivered remarkable project management skills for the client in Bangalore, activities including office search, legal co-ordination, design, fit out and move to 27K sq. ft. under budget £2.4M.• Managed facilities project management with an aim to focus on designing, fitting out and relocating to 6K sq. ft. warehouse office space in UK under strict time and budget constraints of worth £118K.• Led renovation activities for London office space maintaining business continuity as staff remained in site in 4,500 sq. ft. and budget £85K.• Fulfilled company’s needs of expanding floor of 10K sq. ft. office space by managing design and fit out.• Relocated office facilities in Home Counties of 400 staff with minimum disruption in routine activities.• Co-ordinated with design agency to design office space then relocate staff to office space 20K sq. ft. in Cork to meet organisation and employees’ needs.

Round Rock, Texas, Us

Represented EMEA facilities through the successful integration of Quest into Dell over 2.5 years.Directed lease transaction and facilities projects on the behalf of Dell. Collaborated with landlords to re-negotiate leases terms while securing maximum savings. Led various operations such as health and safety, cleaning, catering, building and grounds maintenance, utilities, communication infrastructure, and space management for Quest locations. Mentored facilities team of 22 staff in a challenging integration for seamless business operations. Closed and moved six offices in four months under strict time and budget constraints while communicating with internal customers, resulted in excellent feedback from customers.Key Contributions:• Supported the operation of physical resources and ensured business continuity while closing six offices and moving 400+ staff from 10 Quest offices into Dell buildings.• Formulated Opex and Capex budgets of £9M and £1M+ respectively, in-line with the Dell model.• Developed strategic plan and departmental goals to maximise workflow and meet the needs of other departments in the organisation.

Aliso Viejo, Ca, Us

Led relocation activities of 15+ offices across the UK, Europe, and India by co-ordinating building selection, legal process, project management, and budget control.Performed general upkeep and maintenance of 29 offices across Europe, Russia and India, accommodating 1200 staff in 150,000 sq. ft., Integrated six software companies into Quest leading the deliverables ensuring business continuity with minimal disruption to core services while guaranteeing alignment to Quest process and best practice. Administered facilities operational functions of Quest Software via collaboration with two reporting managers. Streamlined and delivered daily business continuity as well as soft and hard services through 15 internal staff and external contractors. Monitored and maintained commercial contracts, leading negotiations to achieve desired service levels and maximising cost benefits.Key Contribution:• Co-ordinated with public and private sectors across different Irish cities before proposing location for shared service centre in Ireland. • Designed and built 80K sq. ft. owed building via collaboration with a construction manager to ensure build quality, agree timelines and budget coordination. Led space planning and fit out including M&E installation and furniture selection via tender process and relocating staff. • Managed project. 22K sq. ft. across multiple floors to 30K sq. ft. single floor plate EMEA Headquarters managing fit out, furniture selection, design, relocation to house 260 employees. £3.5M budget. Coordinated lease transaction/legal work.• Constructed a centralised European facilities and administration department with 22 staff; streamlining processes and conducting training session across the group.• Contributed to the successful designing and implementation of procurement purchasing module of Oracle financial systems.

Aliso Viejo, Ca, Us

Promoted to manage 7 UK & Ireland offices during a time of rapid company growth. • Created a central administration team to support the core business.• Managed 4 office relocations, opening 2 new office locations and close down 3 offices.Key achievements:• Relocated EMEA Head Office in UK from 20K sq ft to 30K sq ft with £3.5M budget on time and in budget.• Centralized the purchase of stationery throughout Europe via one vendor achieving 40% savings.• Centralized travel throughout Europe via one vendor achieving 85% online usage to lower fares, increase efficiency of bookings and manage visibility of travelers.Prior to my move into facilities I was executive assistant to the VP of EMEA exposing me all aspects of the business including running exclusive executive events around Europe.

Middlesex, Gb

• Manning various customer service desks handling face to face queries, complaints, lost property.• Check-in duties assisting business and leisure travelers in a polite and efficient manner often under time pressures.• Boarding of passengers onto flights, attention to detail and a calm approach were required.• Assisting children and special needs passengers through flight departures and arrivals.

Successful furniture fittings company. • Responsible for their long term large customers such as MFI and Ikea. • Cold calling gave me a knack for communicating at all levels. • Represented the company at trade shows in the UK and Europe.• Covered maternity leave position in order processing for 6 months in addition to current role.