Danielle Pope Email & Phone Number

United States

Austin, Texas

• Business Technology AnalystGreat American Financial Resources/Continental LTC Inc.2015 to PresentBusiness Analyst Experience:
• Collaborate with business users to understand current business process and desired to be processes to create user stories for system enhancements.
• Design to-be and as-is business processes with Microsoft Visio.
• Build Microsoft Access and SQL queries to validate systems changes and research system errors.
• Perform QA and coordinate UAT for system enhancements.Experience Configuring Applications:
• MoveIT Central

Austin, Texas

• Acted as a liaison between end users and IT developers to complete performance valuation for system migration and upgrades
• Partnered with members of the Business Analyst team to complete business requirement documents (BRD) and Functional Requirement documents (FRD) for Life Pro upgrade from version 1.13 to 1.17.
• Conducted Impact Analysis on the process for executing product rider changes, as a result developed a process to streamline the actions between business units to ensure company compliance.
• Executed test cases, documented results, and identified defects for system upgrade project.
• Implemented Tax Reporting process and web-based system (Taxport) for 2013 year-end tax reporting.

Austin, TX

• Utilized Microsoft Access ad hoc queries to analyze agent debt to validate monies owed.
• Audited bi-weekly commission statements and completed documentation for external auditors to meet SOX compliance.
• Partnered with the Finance/Accounting department, to research and analyze the accounting for agent checks to clear 620 stale dated checks in 5 months.
• Resolved accounting outages after month end reconciliations for 7 companies.
• Partnered with various departments to develop a process for making bonus and expense allowance payments to Regional Sales Managers, and processed payments monthly.
• Created training documentation and training schedules for commission specialist new hires.

• Created CICS ( Mainframe) system training documentation for Commission analyst users.
• Provided business process training to Commission Analysts
• Performed user acceptance testing for various Life Pro and OnBase system changes
• Partnered with New Business and Accounting Department to ensure timely insurance agent compensation payments.

• Examined Insurance Agent contracts and applications for appointment for accuracy.
• Analyzed monthly agent count by contract level web report to create an Excel agent recruit report used by company executives and for agent publication.
• Promoted positive relations with agents, colleagues, and executives
• Resolved agent inquiries in a timely manner, providing excellent customer service