Managed the delivery of several technical projects for the Office of Risk Management (ORM) designed to improve the lines of business ability to assess risk, improve compliance, and increase customer satisfaction.- Managed 20+ client facing ORM projects for Audit, Tax, Consulting, Workday and Integration lines of business and technical teams.- Trained all new ORM team project managers.- Commended for ability to effectively communicate to all levels of the organization and gain trust.

Drove planning and strategy for creation and ongoing ownership of the IT roadmap to differentiate through customer experience in the high net-worth personal insurance market.- Implemented a digital competency with a release schedule.- Led the building of a data warehouse with self-service capabilities for internal and external reporting.

SAP Deployment Governance IT Manager with the following responsibilities:- SAP Change Control/Management - SAP Monthly Release Manager - SAP Review Board Facilitation- SAP Enhancement Change Request (ECR) process owner - Change Control Board Facilitation- Rev-Trac Project Manager/Application Owner - Environment Management oversight - SolMan Administration oversight

Managed a $22MM budget- Managed UDI Release 2 and UDI Release 3 to production, met the FDA FDASIA submission mandate over one month ahead of the deadline, and came in under budget.- Led the Fidelity Stock Equity & ESPP project that impacted all employees as a result of the Covidien acquisition.- Implemented HR ServiceNow Phase 2 and Phase 3 to enhance case management for all HR users and increase self-service ability for all employees.- Managed the global Learning Management System (LMS) implementation project for all Medtronic employees.

Managed an $18MM budget, including the largest Target Canada single investment.- Ensured Canada reporting IT success by building relationships with our business partners and being the first point of contact both internally and externally.- Directed a 50 person team to deliver merchandising, stores and supply chain reporting for Target Canada resulting in improved in-stocks which drive higher sales, and improved productivity in stores, distribution centers and offsite warehouses. - Implemented reporting tools which provided faster and more reliable data.- Consulted on future operation models and organizational structure resulting in changes being made for our entire program and my team championing the pilot.- Presented Agile training offered to all of Target IT to share learnings and optimize our internal intellectual property.- Increased performance of team members through effective coaching and training.

Managed an $18MM budget, including the largest Target Canada single investment.- Directed a 50 person team to deliver merchandising, stores and supply chain reporting for Target Canada resulting in improved in-stocks which drive higher sales, and improved productivity in stores, distribution centers and offsite warehouses. - Implemented reporting tools which provided faster and more reliable data.- Stood up the first Agile project for Target Canada, including 3 Scrum teams (2 onshore and 1 offshore), with a total of 25 resources, paving the way for several other Target projects.- Managed a quarterly program-wide release which enabled the program to respond to the emerging needs of both our business and our technology.- Captained an onsite networking group for working mothers.- Increased performance of team members through effective coaching and training.

Managed a $1.5MM budget.- Directed a 5 person team to deliver SAP ERMA solution for Canada release 2 reporting resulting in key reporting functionality and data availability.- Executed 6 statements of work with 2 vendors and established great external report.- Delivered 6 projects on time and on or under budget allowing other critical projects to be funded.- Performed job functions at the next level resulting in a promotion. - Captained an onsite networking group for working mothers.- Increased performance of team members through effective coaching and training.

Supervised 4 consultants and analysts in managing 3 client accounts.- Directed Business Operations and Trading Partner Management functions resulting in 90% increase in Service Level Agreements met.- Identified and assessed issues and risks relating to release bundles, budget and / or schedule duringdevelopment phases resulting in 25% less cost of poor quality (CoPQ).- Streamlined process and cross-trained resources in successfully delivering same quality and quantity of releases with significant reduction to available resources.- Directed off-shore development team resulting in reduced cost to client.- Managed retirement of application resulting in savings of $12K per year while continuing to providefunctionality in meeting business requirements.- Created and institutionalized leading development metrics which allowed issues to be resolved prior to production thus saving money and maintaining client satisfaction.- Produced cost / price estimates for client-billable change requests resulting in $150K in sales.- Automated 3 release management functions increasing team capacity to take on additional revenuegenerating assignments and allowing team member absences without backfilling.- Increased performance of team member through effective coaching and training.

Led 10 consultants and analysts in managing 4 client accounts. Delivered multiple major releases each year.- Designed and implemented 31 releases for 4 clients delivering valuable enhancements which increased client bottom line and improved internal order processing.- Increased productivity and client satisfaction 50% by taking ownership of Trading Partner Management function.- Mentored 10 team members and consultants which increased employee morale by providing direction to meet personal objectives.- Introduced process improvements resulting in 20% reduction of manual work and 20% lessrequirements churn- Maintained client satisfaction rating of 6.4 out of 7 by providing consistent personal service.- Restructured team allowing 50% increase in project / objectives success.- Reduced team cost by $150K via elimination / consolidation of roles and cross-training resulting ingained efficiencies.

Definition and rollout of APS processes for Minneapolis teams, and coordination with Manila counterparts. Championed process adherence throughout APS organization, identified and maintained tools facilitating process adherence and bundle management in APS.- Streamlined processes, increased efficiencies, retired non-critical deliverables and transitioneddeliverables to reference-only decreasing APS solution delivery workdays by 20%.- Worked with subject matter experts of various levels within organization to continuously improve existing processes.- Provided informal and formal training as needed for effective rollout of APS process changes,procedures and policies to Minneapolis organization.- Developed and enforced processes and associated metrics in support of Launch-PADD processes.- Monitored completion of release deliverables by validating sign-off, review schedules and tracking.

Requirements, analysis and general design phases of Cable MSO development work. Created andmaintained requirements, analysis and general design deliverables, including: system requirements,message flow diagrams, message matrices, business rules definition, end to end maps, field definitiondocuments, processing approach, interface specification, application framework definition, batch definition, and data conversion requirements.- Supervised implementation of project standards and initiatives resulting in consistency of qualitydeliverables.- Improved quality and enhanced operations by assisting in identification, analysis, and resolution ofissues for functional and technical deliverables assigned.- Gained broad understanding of product and system topology resulting in accurate assessment impacts from trading partner upgrades and new development.

Created and maintained analysis and general design deliverables, including: ILEC field level impactanalysis, message flow diagrams, message matrices, request and response data mapping flows, system requirements, component requirements, IDL and XML generation, End to End data maps, EDI data matrices, and product test conditions.- Developed Interface Agreement Checklist and Requirements Guide that served as template for all future new functionality saving days of effort.- Coordinated reviews of deliverables by stakeholders and conducted reviews of product test scenariosand pair test conditions / scenarios, as well as Detailed Design deliverables, reducing defects andincreasing customer satisfaction.- Acted as single point of contact for API and established standard operating procedures that streamlined change control process.- Received Expedition for Excellence Great Place to Work Award 2nd quarter 2004 and annual 2004award for chairing Analyst and Consultant Forum (ACF) Steering Committee, ACF Cross-Level Actionteam and Gaming Networking circle.

Served as Interim Testing Cell Lead for 3 resources for 1 month.- Prepared product test plans, test conditions, test cycles, test data, and test scripts which served asguide during product test execution.- Executed product test ensuring functionality of deliverable functions according to design; troubleshoterrors encountered during execution.- Prepared regression test plans as guide during regression test execution and executed regression test ensuring all existing functionality after changes were made.- Logged System Investigation Requests (SIRs) for errors encountered during execution and followed up on status of SIRs verifying that corrections were made.- Provided accurate ETCs for outstanding tasks delivering on time and within budget.- Participated in design reviews with Development team reducing rejects introduced to production.