• Processed Surety business which included supporting Surety underwriting, new business submissions, renewals, rider, cancellation, reinstatements as well as office administrative functions including agency information in an accurate and a timely manner•Provided exceptional service to our agents and our internal customers•Maintained Service Submission inbox•Assisted with special projects and other assignments as requested.•Assisted underwriters with technical review and analysis of all new and renewal business.•Independently identified and requested additional information required to complete analysis.•Assisted accounting and agents with billing inquiries

In my previous role as Senior Service Advocate, I:• Quickly demonstrated expertise, established creditability, and was promoted to a specialty line (Foremost).• Efficiently analyze and resolve policy and account-related questions from internal and external customers; Drive customers satisfaction and loyalty by understanding the customer's unique and evolving needs and delivers value.• Gain expert knowledge on all company products, services, and strategies across multiple lines of Insurance; Serve as a subject matter expert (SME) and "go-to" person on complex and critical business issues.• Team up with coworkers to ensure proper customer service and consistently demonstrate a customer-first mindset, successfully cultivating lasting client relations.• Highly skilled in a variety of Farmers Insurance products and services including personal home, auto, and umbrella insurance and the specialty line including property and casualty (boats, RVs, vacant homes, motorcycles, etc.) • Engage regularly with the leadership team and cross-functional departments to elicit feedback, deliver strategic intent, and ensure organizational alignment. • Scope and prioritize activities/tasks based on business and customer impact and provide hands-on leadership, methodology, structure, and information necessary to coordinate decision-making and development critically. • Follow basic underwriting guidelines and policy processing while utilizing advanced billing and policy-making procedures.• Develop and utilize vast knowledge of various technology and learning resources to deliver implementable and efficient problem resolution.Specialty Line (Foremost) from 09/2021 to present

In my previous role as Sales Representative, I:• Assisted customers during the selection of fine jewelry merchandise and offered complimentary items with each purchase.• Determined customer needs through careful and active listening skills and identifying appropriate solutions within the anticipated price range.• Suggested, selected, and helped locate or obtain merchandise based on customer needs and computed sales price, total purchase, and received payment.• Built relationships with new and existing clients by researching their needs and maintaining continuous and genuine communication with them.• Drove continued sales and achieved daily and monthly performance goals by checking customer purchasing history, suggesting new and related products, and using a consultative sales approach to sell products.• Supported the delivery of quality results by following all company rules and guidelines and offering recommendations for policy and procedure improvements.

In my previous role as Customer Service Representative, Team Lead, I:• Actively contributed to teamwork, sought and accepted feedback to aid team members in reaching full potential.• Served food and drinks to the military personnel, family members, and DOD civilians.• Strictly maintained sanitation, health, and safety standards in all work areas by cleaning food preparation areas, cooking surfaces, and utensils.• Assisted with the recruitment process and provided training to new employees by having in-depth industry knowledge, an understanding of the company landscape, and a drive for improving the overall customer service experience.• Led a team of junior customer service representatives; Promoted continuous change, championed broader thinking, and created a transparent environment of open communication and clear expectations.• Assisted with organization improvement by applying the expertise of identifying patterns to improve overall and communicating with managers to report suggestive takeaways.• Provided exceptional customer service and followed up on every customer service interaction in order to measure customers’ happiness as part of the commitment to customer-driven support.• Followed all communication procedures, guidelines, and policies and went the extra mile to engage with customers and resolve their issues.

In my previous role as Sales Associate, I:• Demonstrated comprehensive knowledge of sales techniques and best business practices.• Provided insights into consumer behavior while working in a fast-paced environment.• Maintained high visibility and energy levels on the shop floor.• Known for having extensive sales software knowledge.