Danielle Record Email & Phone Number

•Oversees, edits, and preps curriculum from birth through grade 5.•Work for the Pastors and Elders in setting policies and procedures for the children’s ministry.•Trains, equips and oversees the children’s ministry team.•Maintain policies, procedures handbook, and other related forms and update as needed.•Schedules volunteers for all weekend services and children’s ministry special events.•Oversees, schedules, and issues payments for paid childcare workers.•Coordinate meetings with volunteers at least annually, evaluates performance, and works withvolunteers to ensure balance in commitment and scheduling.•Oversee the purchase, distribution, and use of all equipment and supplies.•Assist in the preparation and implementation of ministry events and activities.•Conduct and maintain background checks on potential volunteers and guide them through the volunteer processes.

•Supervises, and provides direction and support to the operations department for daily functions within the department•Balance and maintain debit card general ledgers utilizing excel•Investigate fraudulent card usage. Research and follow up with the appropriate agencies and departments•Perform card maintenance and prepare statistical reports•Assist management with projects as assigned, often working directly with outside contacts, as well as internal departments to research problems and obtain information•Work closely with branch managers and other associates to resolve differences and provide support and direction as needed•Draft new procedures and provide updates to existing procedures as needed for the purpose of streamlining operational functions. •Maintains a proficient knowledge of all applicable banking rules and regulations.•Assumes responsibility for various department functions in the absence of staff members or in overload situations.•Assist as needed in researching and processing customer inquiries including dispute resolution and identifying chargeback rights on behalf of the cardholder. •Investigate debit card dispute and fraud claims with a goal of minimizing losses to the bank. •Work within the regulatory guidelines of MasterCard and Regulation E, as well as network processor operating rules.

•Collaborated with the compliance department to eliminate procedural errors and margin breaks. •Managed vault and conducted monthly audits •Assisted tellers when balancing problems occurred using knowledge of common errors •Ensured adherence to bank policies and procedures, maintained control of the vault, and performed teller duties as needed. •Assisted staff with difficult customer transactions and actively participated in community events •Answers questions and resolves difficult or complex problems presented by tellers or other staff. •Strong familiarity with banking operations, procedures, and compliance•Assessed needs of customers, suggesting products and services accordingly •Researched and resolved service-related problems •Processed transactions, deposits and withdrawals and, data entry to update client files. •Served as first point of contact and technical resource for all customer inquiries and issues. •Managed customer profiles, opened new bank deposit accounts, and processed deposits and loan products submitted via telephone, mail, and internet

•Resolve customer complaints regarding sales and service. •Review operational records and reports to project sales and determine profitability. •Make sure the health and safety of the workforce meet the requirements of restaurant critics. •Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities. •Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. •Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness. •Manage staff, preparing work schedules and assigning specific duties. •Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. •Routinely supported other areas of the restaurant as needed

•Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. •Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. •Transmit information or documents to customers, using computer, mail, or facsimile machine. •Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. •File and maintain records. •Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. •Schedule appointments and maintain and update appointment calendars. •Keep a current record of staff members' whereabouts and availability. •Assist and support tax consultants and professionals in handling taxation matters.

High School Diploma

Psychology