Highly visible and strategic Director that collaborates with the Commercial Sales Team, Operations, Quality, Legal, Finance, Account Management, and clients to build proposal strategies and guide new business deals through closing and onboarding. • Drive RFP development and craft responses, negotiate contracts and SOWs, and organize implementation activities with new client onboardings and existing client program expansions.• Develop and implement internal and external KPI performance reports in accordance with contractual SLAs. Analyze, coordinate corrective actions, and present data to management team regarding client survey findings. Organize and conduct QBRs.• Establish and nurture relationships with key client stakeholders and industry influencers, enhancing the company's reputation and opening doors to new business opportunities.• Act as subject matter expert and present regular updates to senior leadership on the adoption and success of the Hazardous Material Program among clients, highlighting its contribution to the company's growth and strategic goals. • Conducted the evaluation and selection process for a new CRM tool to enhance client relationship management, streamline processes, and improve data accessibility. In process of implementing ContractSafe (CRM tool), developing reports, and training users

Head team of account managers and the domestic/international entertainment supply chain consisting of 90M annual units and $200M annual revenue• Prepared and presented monthly/quarterly worldwide senior management reviews designed to brief the senior team on actuals to budget and forecast and status of the company’s most profitable line of business which earns 30%+ margin• Guided world-wide strategic account management and executive engagement cross functionally, including communications with key clients and vendors, business reviews, site audits, RFPs, RFQs, contract renewals, SOW writing, forecasting, planning, credit and collections, and security• Cultivated direct reports from order managers to account managers by constructing a 10-point mantra backed by training documentation and roll-out plan which ultimately drives team to find new business opportunities, maximize profitability within the existing account base and increase client satisfaction and client retention• Partnered with sales and marketing daily to manage pipeline and track market share using Salesforce

Directed daily management, contract negotiations and strategic planning of gaming and software manufacturing representing $90M annual budget. • Headed cross-functional team of sales, legal, operations, quality, engineering, sourcing, and loss prevention to secure Technicolor’s successful bid effort for Microsoft’s Low-Cost Manufacturing RFI resulting in purchase and development of new facility based in Mexicali, Mexico for Microsoft software and games assembly worth ~$200M in revenue• Project managed critical path milestones, schedules, and teams to integrate Microsoft software and games assembly business from competitor into the new facility on-time and under budget• Wrote, negotiated, and closed Statements of Work and coordinated “Book of Business” pricing methodology resulting in 8% cost reduction for Microsoft• Created Microsoft approved vendor list to deliver consolidated print vendor base with consistent quality, turn times and adherence to workmanship specifications and in the process delivered cost reductions of 15%• Established and coached staff to further enhance their skills

Responsible for aligning business requirements with supply chain capabilities to execute new product launches and strategic business initiatives. Guided cross group collaboration with Product Groups, Product Release, Finance, Pricing, Distribution, Channel and Manufacturing for all Xbox console, major Xbox game, Windows, Office, and Server launches

Supervised 8 Customer Service Representatives, 3 Schedulers, 4 Premastering Technicians, and 2 Graphics Technicians to produce 110M optical discs per year. • Developed and managed annual budgets and ensured accurate pricing, order entry, business processes and communication for 4 departments. • Assisted sales representatives with quotations, pricing plans, and marketing strategies. Resolved customer complaints, scheduling conflicts, and personnel issues. • Contributed on the management team to reduce costs, improve processes, and elevate employee morale on an annual basis