✦ Summary ✦Greetings! I am a passionate and customer-focused leader with a proven ability to create and optimize Customer Experience roadmaps. I thrive on proactively scheduling key deliverables, milestones, and tasks to ensure exceptional customer satisfaction. By developing best-in-class roadmaps, I help companies stay ahead of the competition regarding Customer Experience capabilities and processes. As a change agent and trusted advisor, I strike the perfect balance between action-oriented decision-making and thoughtful planning to prioritize and deliver impactful initiatives, ranging from quick wins to long-term projects requiring substantial resources. I collaborate closely with training and other stakeholders to develop launch readiness plans, conduct thorough tests, analyze data, identify emerging trends, and uncover key areas for optimization.✦ Areas of Expertise ✦Customer Service & Operations Management, Client Retention & Growth, Forecasting & Budgeting, Hiring & Training, Process Execution & Distribution, Collaboration Leadership Skills, Decision Making, Digital Communication, Project Management, CRM, Project Establishment & Optimization, Mentorship & Executive Oversight✦ Key Achievements ✦• Successfully directed Turnkey operations across 15 markets as Operations Director & Regional Operations Manager.• Instrumental in the growth and success of Turnkey, a Startup company, leading to its acquisition by Vacasa after eight years of operation.• Spearheaded the establishment of a robust New Market process that enabled the expansion of Turnkey's presence on the east coast from Maine to Savannah within two years.• Ensured seamless rollouts and adoption by leading the integration of new processes and cutting-edge technology and working closely with market leaders.• Maintained financial responsibility by effectively managing YoY budgets for each market. • Optimized onboarding, training, and establishment of third-party vendors by implementing a comprehensive Vendor Management program.Please feel free to contact me at DanielleReneKyle@gmail.com.