Duties for agency and/or clients include: create digital marketing videos and materials for social media (Facebook, Instagram, Twitter, Pinterest), create blog posts, proposal writing, respond to customer queries in a timely and accurate way, via phone, email or chat, SEO and keyword research, market research and reporting, training materials creations.

Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and instructing customers on how to use software. Analyzing and reporting product malfunctions.

Responsible for performing a variety of duties related to securing the Bank'scollateral interests for both real estate and non-real estate products with afocus on processing subordination requests for primary residence real estatemortgages and lines of credit while providing a high level of customer serviceto both internal and external customers. Additional responsibilities include butare not limited to: researching and processing maintenance transactions toresolve issues from customer or branch inquiries including by phone, in writtencommunications and in work orders. Extensive work on the telephone with useof headset, and computer data entry and inquiry.

Focus primarily on improving client retention for a national debt resolution law firm using a three-pronged approach that addressed internal processes and procedures, marketing research and development, and client communications.