Danielle Knowles Email & Phone Number

United States

• Clinical Rotation Units: Medical-Surgical, Operating Room, CVICU, PICU, Pediatric Special Care, Pediatric Oncology, Labor and Delivery, Geriatric Long-Term Care.• Delivered direct patient care to a diverse population under the supervision of registered nurses.• Performed patient assessments, administered medications, and monitored vital signs to an average of 6 patients per shift.• Collaborated with healthcare team to develop and implement patient care plans.• Provided age-appropriate care to pediatric patients and newborns, including administering immunizations, performing developmental assessments, and educating parents.• Assisted with activities of daily living and emotional support.• Established rapport with patients and families.• Demonstrated proficiency in performing hands on nursing procedures such as wound care, catheter care, phlebotomy, and initiating IV therapy.

Bahamas

Managed the everyday operations of the company with heavy emphasis on customer service and satisfaction. Assisted in areas of the business operations including equipment and inventory sourcing, bookkeeping, employee scheduling, and promotions management.• Increased sales through implementing new promotional and marketing offers.• Assisted in brand development by revamping the store front that increased customer interest and sales turnover.• Implemented digital inventory tracking and employee data systems which improved accountability.

Orlando, Florida Area

Provide telephonic outreach to patients, providers and pharmacies to discuss opportunities for optimizing medication use or other opportunities for improvement of healthcare performance measure related issues. Discussions will focus on ensuring patients are able to receive needed care, obtain and take their medications and gain access to healthcare services and opportunities. Works to maximize pharmacy, health plan, and healthcare provider performance on healthcare-related quality measures through effective telehealth communication with patients and coordination with patient caregivers and providers.Duties:Primarily make outbound calls to patients, providers and pharmacies; receives and responds to inbound calls as wellEnsure call resolution by discussing purpose of call, following call protocols, and effectively addressing contacted party's concerns, escalates calls as necessary according to protocolPerform functions such as: accurate gathering of medication list, demographic information, and basic health information; assessing medication adherence barriers, and other functions as required for service protocolsProvide information to patients and providers by explaining call purpose, answering questions and referring to appropriate resourceFollow all policies and procedures including security, confidentiality, and privacy procedures as required by HIPAA and company policyCommunicated with lucid patients to gather incident and medical history information.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Bachelor Of Science - Bs, Health Science Pre-Clinical

Activities and Societies: -Member of the Association of Pre-Physician Assistant Club -Member of the Volunteer UCF AssociationCoursework.

Associate Of Arts - Aa