Currently Lead Operations Strategist at Prestige Los Cabos, a front to back contracting company located in Baja Sur. Prestige focuses primarily on delivering high end custom homes to discerning clientele, often working with UHNWI and leading developers from around the globe. My role is to develop, perfect, and implement systems, processes and SOPs across our company to drive sustainable growth. I also work in strong conjuncture with our human resources and Project Management team to standardize trainings and onboarding for all new team members, from administrative staff to our job-site construction workers.Previous Head of Activities and Experiences Department at Flora Farms, curating experiences and activities for the discerning traveler. Duties include overseeing entire department of 25 staff, including 2 supervisors, and overseeing project growth, research and development of new activities and menus, and choosing strategies for business growth. Experienced Hospitality Management Professional with a demonstrated history of excellent performance in the luxury hospitality industry, from yachting to land based venue management.Skilled in Customer Retention, Account Management, Financial Forecasting and interpreting Financial statements into real business growth and profit increases, Hospitality, Project Development, Recruiting, and Food and Beverage. Strong administrative professional with a Bachelor of International Business focused in Spanish and Latin American studies from San Diego State University.Areas of expertise:Logistics/OperationsClient/Customer Satisfaction Vendor Relationship Management Project Proposals & DevelopmentNew Business DevelopmentSilver ServicePresentation Skills Team Development & TrainingProduct TrainingBrand BuildingRelationship BuildingNetworkingMicrosoft OfficeGoogle DocsRecruiting