Danielle Roth Email & Phone Number

• Hire, onboard, and develop a cross-functional team of online advisors who support over 100,000 new members annually.
• Oversee management and support of key programs including Foundations of Leadership, Success Coaching, and Scholarships and Awards.
• Collaborate with Technology, Product Development and Marketing Teams to provide valuable insights to program enhancements.
• Work closely with executive leadership to strategize innovative business processes to drive operational efficiency and improve user experience.

• Managed the online leadership development program which accounts for 40 percent of membership.
• Directly supported strategic accounts while coaching and mentoring students on 5 step leadership program modules.
• Developed targeted online member communication strategy. o Emails average an open rate of 70%. o Improved member experience and completion rates. o Reduced refund requests and inquiries to customer service.
• Served on NPS committee to improve operational efficiencies and member satisfaction.
• Built a team of advisors to support yearly growth of membership base.

• Created, implemented, and managed the first online version of the organization’s leadership program.
• Conducted onboarding webinar sessions for new advisors and student presidents at over 200 colleges in the United States.
• Hosted individual leadership coaching sessions for student members, presidents, and advisors.
• Hired, coached, and supported a team of 12 Goal Setting Coaches.
• Managed the team to provide feedback within 24 hours on students’ goal setting journal submissions.

Hoboken, NJ

• Promoted quickly from Coordinator to Team Lead to support, monitor, and assist team members towards achieving goals and metrics.
• Provided superior customer service and support to over 60,000 student members. o Answered email and phone inquiries within 48 hours. o Troubleshot and problem solved for members and parents.

Atlantic Highlands, New Jersey, United States

• Managed overall operation of reception area, including customer service and sales, and handled all customer/prospect care and follow up.
• Responsible for maintaining/auditing client records.
• Tracked and managed inventory of retail products.
• Updated company website with newsletters, facility information and staff biographies.
• Processed payroll for entire staff and assisted owner with special projects as needed.

Boston, Massachusetts, United States

• Provided financial solutions and counseling to students and parents regarding effective account management.
• Managed third party billing and pre-paid tuition accounts, including posting payments/refunds and online accounting adjustments based on pre-payment of tuition.
• Received promotion after one year of employment and transferred to Student Loan Department. Managed accounts for Perkins Loan and private institutional loan borrowers.
• Processed applications for deferment, forbearance, and loan forgiveness in accordance with federal regulations and university policies.
• Managed team of work study students, including training/delegating/monitoring performance on all student loan functions.

M.S., Administrative Studies

B.A., Psychology