Danielle Rourke Email & Phone Number

Berthoud, CO, US

Vernon Hills, IL, US

- Create and maintain systems for growth in customer, ecosystem, and partner mindshare - Build programs and solutions that impact educational outcomes while improving business results- Drive the vision for the future of esports at CDW- Deepen relationships with key stakeholders both internal (sales and marketing leaders), and external (customers, partners.

I firmly believe that integrating gaming into education, work, and industry can motivate, inspire, and change lives. As such, I started my own consulting business as a Gaming Culturist, an advocate for the spread of culture or the education of the intellectual and esthetic powers of gaming in our lives! I offer a variety of services, such as keynotes.

Round Rock, Texas, US

• In my role as a Chief Technology and Innovation Strategist for Higher Education, focused on 20 states in the Central and West regions of the US, some of my responsibilities were:
• Generating long-term industry growth through thought-leadership, knowledge of Dell's resources & solutions, & utilization of Dell’s support models
• Acting as the SME for gaming & esports in education - a deep knowledge expert with a passion for expanding the academic application of gaming & esports, including hosting summer virtual esports conferences.
• Strengthening the sales’ teams account presence by forging a high value-add relationship with executive-level leadership of institutions of all types & sizes including private & public colleges & universities, as well.
• Representing Dell in industry-specific conferences, trade-shows & events through presentations and keynotes, e.g. Dell Technologies Forums, EDUCAUSE, SXSW Edu, etc.
• Collecting customer insights & transferring that market knowledge to various cross-functional teams within Dell through professional learning sessions to improve offerings within Dell's portfolio

West Haven, CT, US

Adjunct faculty teaching ESPT-6140-83 Leading Organizational Change in Esports: Diversity and Inclusion within the Esports Program for the Spring 2022 semester

Boulder, Colorado, US

• Maintained relationships with key campus business leaders and keep current on changing needs and services. Ensured campus business needs in divisional area were being understood, prioritized, and appropriately met by.
• Participated in and facilitated strategic planning and governance activities and provided analysis on how to implement plans and their impact ERP systems, budgets, and staffing.
• Directed a team of IT professionals to effectively deliver business analysis, IT program management, operations, and support services for key campus business systems.
• Ensured the team was appropriately working with campus departments to understand and document what IT services are necessary to support their business needs, how existing campus and UIS services fit their needs, and.
• Worked with OIT Budget and Finance Office and OIT leadership to establish and manage appropriate budgets and cost accounting/allocations, based on program objectives.
• Matured and continually improved business analysis and application support operations as a discipline. Established best practices and processes for performing business analysis, IT program management, and business.

Boulder, Colorado, US

• Worked with the Office of Strategic Initiatives (OSI) leadership, as well as departmental stakeholders, to ensure the business needs were being met by IT solutions.
• Provided expertise in a number of roles such as project manager, business analyst, and business relationship manager.
• Partnered with many groups, both internal and external to the campus and university to achieve program goals.
• Facilitated and coordinated information technology efforts around online programs and offerings.
• Took the lead to ensure both departmental needs and student needs were being met by our online education programs.
• Supervised a team of Business Analysts, leading towards academic and online program goals.

Boulder, Colorado, US

• Provided strategic IT planning and consultation for Boulder campus administrative offices (for example, Human Resources, Budget & Finance, Student Services).
• Worked with University and campus IT service providers to recommend and implement appropriate solutions.
• Used a keen understanding of the business needs and objectives of the campus and be able to determine what IT services and applications can and/or should be deployed to facilitate meeting those needs and objectives.
• Worked closely with departmental and campus leadership, campus IT governance groups, and system-wide stakeholders to determine what central services are applicable to meeting IT needs.
• Worked within OIT and collaboratively with University Information Systems to ensure the campus IT architecture and services, and overall university context are properly considered in any proposed IT solution.

Wayzata, Minnesota, US

• Provided leadership for a development team by partnering with a variety of Cargill Business Units & Enterprises across the globe. Had accountability for the coaching of cross departmental team members & technical.
• Led development team through successful $1.45B Pork Business Unit Divestiture effort to an aggressive 4 month time line.
• Led by providing: task management, goals, managing of team effectiveness, & coaching individuals & groups, completing HR core processes, championing team engagement & talent management as well as on-boarding new.
• Responsible for the strategic life cycling of enterprise level AIX, Windows, & Linux servers housing hundreds of mission critical databases & applications.
• Oversaw & participated in the development & implementation of cost-effective application solutions through internal & 3rd party resources, project execution & resource planning, as well as root cause analysis..
• Understood & facilitate business partner needs - coordinating & communicating with other stakeholders for resource management.

Wayzata, Minnesota, US

• As a Senior IT Business Analyst for Cargill, I formulated & defined systems scope & objectives based on both user needs & a good understanding of applicable business systems & industry requirements. I devised or.
• Captured initial business request information & formulated solution direction.
• Identified & documented business requirements & manage project scope.
• Captured & defined business processes. Improve processes & apply technology to enable the business to perform at a high level.
• Established effective working relationships with internal/external customers through the development of partnerships.
• Created test plans & execute test scripts. Ensure complete user acceptance testing.

Alphen Aan Den Rijn, NL

• Established testing objectives & identified areas of improvement & new methodologies.
• Extensive experience modifying HTML based files & interfaces in the Knowledge Coach application.
• Trained QA & Customer Support teams on topics such as utilizing test case matrices, Quality Center, new product enhancements & conversion applications including XML tracing & error diagnosis.
• Presented demos, cost analysis reviews, training, risk analysis, & design modifications to staff such as leads, managers, & division directors.
• Documented project flow diagrams, process charts, timeline estimates, test scenarios & cases, defect reports & training materials.
• Assisted testing teams in successfully transitioning to Agile methodology utilizing High Performing Team principles.

Basking Ridge, NJ, US

• Excelled in technical writing, documentation, & training administration with skills necessary to perform comprehensive testing of software applications.
• Effectively interviewed new employees as well as supervised & directed system test engineers.
• Performed multiple flavors of testing, including (but not limited to) unit testing, integration testing, external function testing, regression testing, system testing, & acceptance testing.
• Planned & executed Ethernet projects including Intl. Ethernet & Trunk Builds.
• Successfully completed an International EMEA region project 2 weeks ahead of required schedule & an International Asia Pac region Internet Dedicated project 3 weeks ahead.
• Directed teams of up to 15 people on projects using Waterfall testing methodology.

Bellevue, WA, US

• Designed & maintained Access databases for metrics tracking.
• Helped create the curriculum for the Customer Loyalty Career Path Training.
• Assisted the Chattanooga Call Center as floor & training support during initial ramp up.
• Nominated for the “Peak Achievement Award” - Exclusive annual award given only to the top HALF of 1% of the entire company’s employees.

Denver, Colorado, US

Supervised a team of employees during shifts, ensuring that all tasks were completed efficiently and effectivelyProvided exceptional customer service, assisting customers with their needs and addressing any concerns or complaintsMaintained inventory levels by monitoring stock and placing orders for additional merchandise as neededConducted cash handling.

Assisted the store manager in overseeing daily operations of the store, including inventory management, merchandising, and customer service.Responsible for supervising a team of employees, providing guidance, training, and support to ensure they were meeting performance expectations and following company policies and procedures.Conducted cash management.

US

Supervised and trained employees on food preparation and customer service to ensure high-quality products and exceptional customer experiences.Managed daily operations of the restaurant, including opening and closing procedures, cash handling, inventory management, and scheduling.Maintained a clean and organized work environment to ensure food safety and.

Performed entry-level accounting tasks such as data entry, preparing invoices, and reconciling accounts to ensure accurate financial records.Interviewed sports coaches to gather game statistics and information to be included in the paper's sports section, ensuring that accurate and timely information was published for readers.Assisted with ad layout and.

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Computer Operations Technology And Business Quality Management

Associate Of Arts - Aa, Psychology