Danielle Rowley Email & Phone Number

Doncaster, England, United Kingdom

Passionate about helping People find Purpose and Progress in life by offering our Personal & Professional Coaching. Using Positive Psychology Methodologies to complement a Speciality in Business Management & Transformational Leadership and a profficiency as a Certified Practitioner and coach of Emotional Intelligence. Coaching improves Well-being & Lifestyle, personally and professionally, by helping you understand where you are now, where you want to be, and how to get there. Whether it is Personal & Life Coaching, Employee & Leadership coaching or Business Functions, Culture Design, Organisational Strategy or Change Management.Coaching for Personal and Professional Development. Centred on emotional intelligence, neuro-linguistic programming (NLP), positive psychology and contemporary business models, And effective leadership workshops.Key ResponsibilitiesCoaching the workplace, Effective leadership and CultureOperational Management: Design of business structures, preparation of coaching sessions and workshops, websites and social media platforms, Contract management, data analysis, report preparation, problem-solving. Progress mapping and research to understand clients’ requirements and suitable delivery. Business Growth and Strategy: Design and implementation of marketing strategy, Digital development - website and social media design platforms.Relationship Management: Delivery of various coaching facilities for personal clients, including conducting training and providing meetings faces to face, online or on the telephoneFinancial Responsibilities: Financial interpretation and analysis of business accounts. Key Achievements - Built fully functioning and profitable businessPeople. Passion. Purpose. Progress is our Moto

Customer centric experience and service: providing first-class quality care, liaising with clients pre-and post-sales, and ensuring exceptional service, With over 25 years in the tourism industry - Within a retail travel agent environment, I have experience working alongside travel suppliers and operators with the specialities of Longhaul, Skiing and Disney. I play a key role in the branch social media activity. I am trained and competent to use GDS and CRM systems using Cryptic international flights reservations systems. Through stakeholder engaging i create a opportinity to find their ideal holiday. After booking, I maintain clear and regular communication to feel supported. The Covid pandemic brought about challenges to the Industry, Post - pandemic, my role has involved a resilent level of communication and administration to protect stakeholder interests.Key ResponsibilitiesAccounts Management: Analysis of availability and maximization of profit margin, use of Global Distribution System (GDS) airline operation and tour operators booking systems (Worldspan and Galileo) to optimize outcome, Developing operational objectives and procedures to address client issues, incident management and ensuring standards are adhered to whilst providing quality and duty of care to all stakeholders, Customer Relations Management: Conflict management, liaising with stakeholders and senior leadership, internal mentoring of colleges, promotion and management of partnerships, Knowledge and Expertise Delivery: Self-management of target outcome, Sales of travel-related expertise and in-depth knowledge of products develop solutions to gain and proactively grow customer base by executing and monitoring proactive marketing campaigns.

Doncaster, United Kingdom

The management role at DM ROWLEY provides an experience of running a company from the start of business set up to administrative support and analysis of business functions and strategy. Being a perfect opportunity to put my academic research of business study into practice. Business Manager providing leadership and transformational change introducing standard operating procedures to meet all requirements and benchmarks. Leadership and Management: Empowering business design, Delivery of a diverse & inclusive quality culture operation, Employee training, engagement & motivation, Design of effective performance management, Encouragement of creative innovation. Exceptional communication through leading to employee contractor retention.Business Growth and Strategy: Business intelligence and strategy planning resulted in a business growth increase of 167% over three years and followed by resilient and stable growth during the pandemicOperational Management: Day to day active transformative management through extensive project management and contingency plans, following Implementation of policy and procedure, monitoring and evaluation of Quality Health Safety and the Environment (QHSE) and construction design management. Contract procurement and project management. Key Achievements- Business growth of 167% over three years, with a steady 39% yearly growth post covid. - Customer satisfaction system introduced, resulting in delighted customers acting as company advocatesI am trained and proficient in using Microsoft Works & Windows, specialising in Word and Excel,

Doncaster

Master Of Science - Ms, Applied Positive Psychology And Coaching Psychology, 1St Class Diploma

Activities and Societies: Positive leadership and professional coaching, Including executive & group coaching Research in positive.

Bachelor Of Arts - Ba Honours, Business Managment (Leadership Practice), First Class With Honours

Qualification in progress BA (Honours) Business Management Modules: B100 An introduction to business and management (2015) LB160.

Mhs Certified Practioner, Emotional Intelligence (Eq-I2.0 & Eq-I360), Certified

Emotional Intelligence Coaching Programme

transformation programme fo a full understanding and experience of how to use emotional intelligence personally and with clients