Danielle Prochaska Email & Phone Number

Coeur D'Alene, Id, Us

Coeur D'Alene, Id, Us

Spokane, Washington, Us

**Achievements:**- Ensured comprehensive, accessible, and industry-aligned technical documentation. - Initiated and maintain a public Postman testing account to help developers review the API request, payload and response of the PayTrace API to help overcome PayTrace API connection challenges. - Initiated and collaborated on revising the PayTrace front-end Help documentation for the API and Virtual Terminal, and maintain that documentation today.- Created and implemented Sandbox account request vetting procedures for three different sales teams and maintained a high standard of following that procedure.- Developed and maintained processes supporting the Developer Support team and contributed to enhancing existing integration processes for efficiency and effectiveness. **Responsibilities**- Provided advanced technical support during sales calls with strategic alliance partners and guided them through the PayTrace API integration process. - Utilize Postman to troubleshoot Merchant API errors, payloads, and response codes. - Perform comprehensive testing of the PayTrace API.- Ensure comprehensive, accessible, and industry-aligned technical documentation. - Support developers with a reliable testing environment, alleviating integration challenges.

Web & Graphic Designer

Worldwide, Us

**Achievements:**- Spearheaded the SaaS Help Chat implementation for on-demand website usability and technical support- Collaborated on a 70-page JSON configuration documentation within Confluence for uniformity and accuracy in configurations- Co-created a detailed onboarding course for new Client Success Associates, leveraging JSON configuration documentation- Recognized for contributions and promoted to Lead of Client Success Associates, showcasing leadership and expertise in client success**Responsibilities:**- Orchestrated new website spinups, version deployments, and decommissioning via AWS- Demonstrated a proficient understanding of site configurations (JSON) for daily client-requested updates- Maintained and updated the Admin JSON file for new site deployments and spinups- Ensured ongoing maintenance of the comprehensive JSON configuration documentation- Managed the CSA vacation and tech support schedule and maintained and updated the active client list- Participated in and documented client meetings with Customer Success Managers, capturing key takeaways and action items- Acted as Lead Technical Support during conference days, providing assistance to speakers, exhibitors, and attendees- Executed Content Management System and content/user imports as required- Built course content for learning environments tailored to each client's specific needs- Addressed ad hoc projects, demonstrating adaptability and problem-solving skills.

Highland Park, Michigan, Us

Taught large classes of 20-40 adults both in person and virtually.Provided training and mentoring to approximately 250 new hires for Qualfon’s clients, T Mobile and Sirius XM.Maintained communication between new hires and Operations, facilitating a smooth transition into production while achieving low attrition and high graduation rates. Facilitated workshops for employees to understand better their position and daily duties to streamline sales and meet client quotas.Gained experience with Webex, Microsoft Teams, and Zoom platforms.Documented any issues during training, followed HR policies and procedures, and monitored participant workflow and behavior.Handled responsibilities for payroll and class schedule.Developed and maintained training documents, PowerPoint presentations, videos, and other materials as necessary.Continually evaluated training programs for effectiveness and developed strategies for improving them when necessary.

Irvine, California, Us

Associate Of Arts And Sciences (Aas), Web Design

Associate Of Arts And Sciences (Aas), Graphic Design