• Be responsible for facilitating cross-functional strategic planning processes to develop and maintain long-term and short-term strategic plans• Support securing prioritization and funding for initiates by creating a variety of planning artifacts and communications for leadership consumption• Ensure strategic direction of initiatives and programs are aligned with organizational goals and objectives, keeping at the forefront the needs of our members and external stakeholders• Work in conjunction with our financial and human resource partners to support ongoing budget planning and human capital planning• Build a breath of experience across business functions regarding business performance and current state gaps to be able to connect the dots in a meaningful way to problem solve for capability gaps• Identify risks and issues, escalate appropriately, and execute sound mitigation plans• Consult and make recommendations to senior management on significant issues impacting the health of the business• Track progress against organizational and provide performance reporting of these efforts• Create, manage, and/or update key components of executive communication to ensure consistency, engagement, and continuity across the Medi-Cal program• Provide end-to-end meeting support for key governance forums

• Built a team of programers focused on creating reports and data visualizations using sensitive HR data to inform people strategies• Use business intelligence to drive business decisions in broad area of responsibility and in collaboration with management peers and cross-functional stakeholders• Provide coaching, development, upskilling, and people leadership• Global process owner for HR Business Intelligence and Reporting; build business intelligence function as a new capability and a global community of practice• Build out comprehensive certification program for functional area and comprehensive trading courses to build talent pipeline • Manage several process improvement, planning, and projects simultaneously, prioritizing efforts and workload balancing across team members as needed• Oversee continuous improvement efforts to streamline division reporting, improve reporting capabilities, reduce manual work and redundancy; enables the building of capacity within teams without increasing overall staff• Escalation support and prioritization of reporting and analysis requests coming into my team from a variety of stakeholders

• Built a team of analysts focused on workforce and performance optimization in back-office operations through the synthesis, analysis, and reporting of performance and inventory data • Use business intelligence to drive business decisions in broad area of responsibility and in collaboration with management peers and cross-functional stakeholders• Provide coaching, development, and people leadership• Manage several process improvement, planning, and program efforts simultaneously, prioritizing efforts and workload balancing across team members as needed• Oversight of workforce planning (onshore and offshore), as well as business continuity planning• Lead financial planning activities of multi-million dollar division budget; collaborates with division leaders and finance to achieve cost savings targets while keeping the lights on• Lead delivery team within the business for implementation of our new inventory workflow management system to drive operational efficiency through automation and an increase in inventory management and reporting capabilities; accountable for project’s ability to deliver business value and drive efficiency • Oversee performance governance program within operational unit, continually monitoring the Health of the Business from an operational, financial, employee/staffing, and strategic capability perspective• Oversee process improvement efforts to streamline division reporting, reduce manual work and redundancy; enables the building of capacity within teams without increasing overall staff• Escalation support and prioritization of reporting and analysis requests coming into my team from a variety of stakeholders

• Enable the success of Premier Accounts through planning, organizational development, and program management• Drive operating discipline through the tracking of initiatives, utilization of tools, and the development of processes• Build and maintain key stakeholder relationships and drive cross-functional collaboration• Develop and deliver presentations and executive communications• Lead employee engagement data analysis and planning; lead capacity planning for line of business• Program Management: end-to-end planning and implementation of complex projects, such as building an enterprise Performance Guarantee governance function aimed at reducing annual penalty payments of a $2-$3M and operationalizing the Executive Liaison Program, connecting executives with decision makers at key clients

• Provide oversight and monitoring of the Great Place to Work/HR strategic portfolio to ensure the delivery of value from people strategy investments • Identification of risks, dependencies, change management and communication needs, escalating critical concerns and risks to leadership • Uplift the portfolio management capabilities within HR by introducing business rigor around risk/dependency management, resource management, quality management and benefits realization; co-lead capacity planning for HR • Led organizational effectiveness and planning activities for the HR Shared Services leadership team that enabled the definition of a integrated mission, vision, strategy/SWOT, roadmap, and identification of capability needs, etc.Special project: Served as a project manager and consultant to our Leadership and Organizational Development team for an Enterprise Cascading Communications project over the span of 9 months during rotation 2 and 3. During my involvement, I analyzed data and conducted research, made recommendations, designed content, facilitated working sessions, etc. which resulted in new Manage to Excellence workshop content and a Quality Conversations toolkit for all people leaders.

• Supported Sr. Director in standing up new Enterprise Portfolio and Project Services organization • Provided direction, thought partnership, and coordination as part of the EPPS leadership team for a variety of operations management tasks • Manage, coach, and evaluate team of five in acting manager assignment, in addition to role • Led development of capability maturity roadmaps in support of standardizing project management practices across BSC to deliver on BOD-level initiative • Developed and drove talent strategy and management practices for the PM community, including competency modeling, talent assessment, and capability building, in collaboration with HRBP and Change Management and Comms. Manager • Lead cross-functional team devoted to cost efficiency efforts for project management operating model

• Performance and Data Intelligence- identified opportunities to increase organizational effectiveness and operational efficiency through process mapping and employee interviews of the Claims organization resulting in a set of organizational recommendations to leadership • Workforce Planning- Collaborated with manager to create BSC’s first 5-year customer operations forecast for call centers and production services Special Project (mid-rotation): Joined the Markets business unit during initiative planning in support of our enterprise growth strategy during company's first enterprise-wide integrated strategic planning process.

• Manage department operations and budget, organizational development and effectiveness, and all planning processes • Owner/driver of organizational strategy and development efforts, including workforce planning, workload assessments/capacity planning, competency modeling, performance standards, career pathing, capability building activities, management 360 evaluation and coaching • Provide quality assurance support to team and management for strategic planning and project planning activities in consultative role as SME • Train, manage, coach, and evaluate professional planning and project management staff and implement performance goals and staff development tactics• Collaborated to produce high quality presentations and communications for Management, Executives and the Board of Directors; produce internal communications to staff regarding management issues • Identified and implemented improvements for greater operational efficiency and organizational effectiveness, creating templates to standardize key deliverables, worked to break down organizational silos, leveraged technology and new tools/frameworks to streamline processes• Build and maintain intranet sites utilizing SharePoint

• Manage the multi-million dollar division budget for the Field Examination Division (FED) of the Financial Surveillance Branch, construct revenue forecasts, and ensure compliance with spending authority • Lead on-campus recruiting efforts for financial auditors• Coordinate training for division staff to support their professional development and growth • Researched and resolved issues concerning compensation and pay for FED employees • Audit staff expenses in accordance to departmental policies • Respond to public billing inquiries from insurance companies and resolve billing disputes • Manage vendor contracts • Direct administrative staff for support and reporting activities

• Manage of marketing department’s daily operations and budget• Train, manage, coach, and evaluate marketing and operational/sales staff against performance goals and execute staff development tactics• Develop marketing strategies focused on maximizing lifetime customer value and delivery of company’s strategic goals by increasing customer loyalty and value proposition • Plan projects end-to-end from ideation to execution and project manage in-flight efforts • Responsible for the customers’ end-to-end web and mobile experiences as the company’s webmaster and digital products owner; responsible for the continuous improvement of channel functionality • Lead a number of cross-functional operational task forces and project teams to deliver project outcomes• Design and launch the vast majority of the company’s new products and services during my tenure.• Planned and project managed the redesign of our public facing website• Launched suite of online banking products, including eStatements, Mobile and Text Banking• Successfully completed revamp of suite of checking account products• Managed employee sales incentive program

• Responsible for internal communications and developing strategies and materials to extend the company brand and increase employee engagement• Write and coordinate all member-facing communications, including the company newsletter• Wrote the company’s social media and eCommerce board policies, as well as the company’s annual report representing the CEO and Chairman of the Board’s statements on the health of the organization• Create coordinated marketing campaigns; created and delivered presentations to Executive team and Board of Directors on a wide-range of strategic and operational initiatives• Coordinate and manage public and member events• Launch and managed company’s social media platforms• Engage in contract negotiation and vendor management of advertising agencies and media partners• Conduct end-to-end planning and implementation of complex projects/programs, such as employee innovation program, a revamp of the employee sales incentive program, and an employee training program with an annual exam on products, programs, and services (maintained STAR guide which was the source of truth for exam material/reference guide for employees)

Worked on all areas of print production including customer service and consultation. As a shift supervisor, I resolved customer complaints and was responsible for quality assurance of projects completed by the employees I supervised. Coordinated all activities within the store, including staff schedules, as well as document transmission, document creation (graphic design) and pre-press (preparing job to be run). Worked well under multiple deadlines and time restraints.

Office assistant in small, locally owned travel agency.

Seasonal position during high school. Worked full time during the summers on both the State and CFC campaigns.