Danielle Sanit Email & Phone Number

Milwaukee, Wisconsin, US

-Product Manager: Prioritize use cases for three tools which combined achieve over $1 million in cost avoidance per year as well as decrease the onboarding of new clients and new products by weeks-Process Improvement: Reduce risk, increase scalability, and provide audit tracking through an improved ServiceNow workflow-Project Manager for Robotic Process.

-Create, implement, and continuously improve all training for the support center from new hire orientation to upskilling-Gamify audits and up-training-Design, test, and teach new processes in a new tool, ServiceNow-Build relationships with other departments to develop mutually beneficial processes improvements resulting in faster and more accurate.

-Facilitated strategizing sessions for a local non-profit as they go through a rebranding campaign-Created survey and analyzed results to establish baseline of stakeholders’ positions-Wrote, reviewed, and edited board retreat materials

-Created online training module for employees of Fortune 500 oil and gas company to understand their new SharePoint site using a Captivate, PowerPoint hybrid-Composed online training module for Enaxis employees to study for ITIL Foundation exam using Captivate-Developed effective change and communications strategy and training needs analysis to inform.

Paris, France, FR

-Designed, created, and published corporate internal project communications to SharePoint site including profiles of the team and major project milestones-Developed training methodology and curriculum for training materials for new SAP system-Performed Change Impact Assessments to assess the dimensions of change from a people, process, and technology.

Kista, Stockholm, SE

-Developed and implemented communication strategy to increase information security for the North American Region through multifaceted promotions campaign including posters, articles in newsletters, SharePoint site, and trade show booths -Created information security curriculum incorporated into new hire orientation and onboarding employees training-Coached.

Boston, MA, US

-Trained staff through one-on-one sessions and created learning manual for new employees -Edited curriculum and presentations for high school teachers and college students

-Managed and trained customer support representatives to effectively handle customer orders and support cases-Developed and executed customer improvement process-Monitored customer feedback using Bizrate

Herzliya, Israel, IL

-Prepared lectures and course material for Counter-Terrorism courses-Guest lecturer for courses in Gender Studies of the Middle East-Created and graded examinations given in courses in Gender Studies of the Middle East and Counter-Terrorism

- Increased customer satisfaction by responding to customers via online live chat and email-Automated parts of the customer support response system to ensure quicker responses to customer inquiries-Maintained and updated a company blog to attract new customers as well as maintain a steady client base

Master'S Degree, Information Technology And Management

Bachelor'S Degree, Government