Danielle Sanit Email & Phone Number

Milwaukee, Wisconsin, Us

-Product Manager: Prioritize use cases for three tools which combined achieve over $1 million in cost avoidance per year as well as decrease the onboarding of new clients and new products by weeks-Process Improvement: Reduce risk, increase scalability, and provide audit tracking through an improved ServiceNow workflow-Project Manager for Robotic Process Automation: Create RACI to bring structure and efficiency to the automation process Vet and prioritize use cases based upon ROI Manage use cases through the automation process including documenting current manual process, determining all benefits associated with automation, and align and communicate to all stakeholders

-Create, implement, and continuously improve all training for the support center from new hire orientation to upskilling-Gamify audits and up-training-Design, test, and teach new processes in a new tool, ServiceNow-Build relationships with other departments to develop mutually beneficial processes improvements resulting in faster and more accurate solutions for our customers internally and externally

-Facilitated strategizing sessions for a local non-profit as they go through a rebranding campaign-Created survey and analyzed results to establish baseline of stakeholders’ positions-Wrote, reviewed, and edited board retreat materials

-Created online training module for employees of Fortune 500 oil and gas company to understand their new SharePoint site using a Captivate, PowerPoint hybrid-Composed online training module for Enaxis employees to study for ITIL Foundation exam using Captivate-Developed effective change and communications strategy and training needs analysis to inform project teams, stakeholders, and sponsors for Fortune 500 airline corporation’s SAP installation-Analyzed stakeholder interviews and provided stakeholder analysis-Planned and executed team building events through community service activities for the Dallas Team

Paris, France, Fr

-Designed, created, and published corporate internal project communications to SharePoint site including profiles of the team and major project milestones-Developed training methodology and curriculum for training materials for new SAP system-Performed Change Impact Assessments to assess the dimensions of change from a people, process, and technology perspective-Led change management team in final prep and go live stage -Conducted stakeholder analysis to align stakeholders and project goals-Planned, designed, and executed team building events for client and consultants

Kista, Stockholm, Se

-Developed and implemented communication strategy to increase information security for the North American Region through multifaceted promotions campaign including posters, articles in newsletters, SharePoint site, and trade show booths -Created information security curriculum incorporated into new hire orientation and onboarding employees training-Coached interns to record an e-learning module which was adopted by Ericsson Global-Implemented an electronic storage cleanup procedure to decrease costs and improve information security for over 400 employees involving over 900 drives-Planned and executed team building events through community service activities for the Information Security Team

Boston, Ma, Us

-Trained staff through one-on-one sessions and created learning manual for new employees -Edited curriculum and presentations for high school teachers and college students

-Managed and trained customer support representatives to effectively handle customer orders and support cases-Developed and executed customer improvement process-Monitored customer feedback using Bizrate

Herzliya, Israel, Il

-Prepared lectures and course material for Counter-Terrorism courses-Guest lecturer for courses in Gender Studies of the Middle East-Created and graded examinations given in courses in Gender Studies of the Middle East and Counter-Terrorism

- Increased customer satisfaction by responding to customers via online live chat and email-Automated parts of the customer support response system to ensure quicker responses to customer inquiries-Maintained and updated a company blog to attract new customers as well as maintain a steady client base

Master'S Degree, Information Technology And Management

Bachelor'S Degree, Government