Danielle Sapperstein Email & Phone Number

Hicksville, New York, United States

Manage the inventory system, office management, appointment scheduling for a multi-million dollar company selling product to architects, designers and fabricators. ABC Worldwide Stone specializes in natural and manmade stone slabs and tile for interior and exterior architecture. Assisted the sales reps with their schedules. Worked from inception to close of sales orders with the sales workforce. Key Accomplishments and Contributions:Manage inventory system as well as physical inventory controls, assisting the warehouse and sales force with accurate inventory records.Controlled a bi-weekly cost report to the Chief Financial OfficerAssisted the sales representatives with their sales orders and appointments.Daily use of CRM Database Salesforce-system to keep track of inventory information, sales opportunities and schedules.

Huntington, New York, United States

Coordinate and manage all aspects of client services. Oversee the full management and day to day operations of the Salon, including, booking appointments, client management and the salon runs on schedule throughout the day. Responsible for inventory management of retail products, ordering, stocking, sales. Responsible for all promotional aspects of salon events.

New York, New York

Managed the day-to-day operational and business support activities and planned and coordinated the daily workflow to optimize efficiencies, sales, service, and productivity. Delivered quality customer service and support by quickly responding to questions and requests. Coordinated the administrative and financial operations of the store; calculated cash, prepared six-month plans, created weekly employee schedules, and produced reports and documentation to report company sales.Key Accomplishments and Contributions:• Supervised, motivated, mentored, evaluated and trained store employees.• Assisted supervisor in creating six-month plan forecasting sales. • Understanding the target audience, set-up merchandise displays that successfully sold out higher end items. • Ensured profitability by maintaining pricing standards, inventories, or movement of all goods. • Responded to and effectively resolved customer complaints, issues, or requests in a timely manner.• Photographed and uploaded photos of merchandise to the e-commerce store. • Handled shipping of online orders.• Merchandised the store for a cleaner appearance and enhanced customer experience. • Special ordered sizes/colors to meet client expectations.

New York, Ny

Facilitated training programs, coordinated workflow to optimize efficiency and productivity throughout the organization. Maintained the daily operations of the store to ensure cleanliness, sanitation, and quality control. Accountable for balancing cash drawers, preparing and generating daily reports, and directing the overall administrative duties. Key Accomplishments and Contributions:• Promoted to the Assistant Sore Manager within one year of employment for exceptional contributions.• Educated customers on products and services and promoted items to increase sales; utilized upselling or suggestive selling techniques to develop new sales that generated up to $3K per shift. • Developed and executed merchandising displays to promote and effectively display merchandise. • Planned and led monthly meetings with owners and made recommendations to improve services • Created an employee-training checklist used to train employees on company policies and procedures that was implemented companywide. • Responded to and effectively resolved customer complaints in a timely manner to ensure consistent satisfaction and provided quality service and support; responded to requests/questions.

Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs; planned and coordinated workflow to optimize efficiency and productivity throughout the retail store. Identified customer needs by assessing goals and making recommendations in an effort to sell products. Advised customers on promotional product opportunities and up-sold products to enhance their needs. Maintained accuracy and efficiency in duties, including cash handling, product scanning, and processing.Key Accomplishments and Contributions:• Designed, developed, and implemented a new back stock system which streamlined operations and led to a more efficient purchase order system; the new system reduced overall store expenses• Developed and executed merchandising displays to promote and effectively display merchandise• Responded to and effectively resolved any customer complaints in a timely manner to ensure consistent satisfaction and provided quality service and support; responded to requests/questions

Counter Manager – Customer Service & Sales Associate

Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs; planned and coordinated workflow to optimize efficiency and productivity throughout the retail store Identified customer needs by assessing goals and making recommendations in an effort to sell products. Advised customers on promotional product opportunities and up-sold products to enhance their needs. Key Accomplishments and Contributions:• Designed, developed, and implemented a new back stock system which streamlined operations and led to a more efficient purchase order system; the new system reduced overall store expenses and excess inventory. • Created merchandising displays to promote and effectively display merchandise increasing the sales of slow selling items by 50%.• Responded to and resolved customer complaints in a timely manner to ensure consistent satisfaction and provided quality service and support; responded to requests/questions.