As a dynamic and results-driven operations and program management professional, I have a proven track record of enhancing organizational efficiency, driving impactful programs, and leading teams to success. My career has been defined by a commitment to excellence, strategic problem-solving, and a passion for creating positive experiences, whether for employees, clients, or program participants.In my role as Associate Director at Girl Scouts of Northern California, I managed a $1.2 million budget and successfully increased program enrollment by 62% and client retention by 53%. I excelled in creating and implementing standard operating procedures across various areas, including staff training, emergency procedures, and customer communications—contributions that were adopted across multiple national chapters. My ability to lead a team of 65 employees, develop comprehensive training programs, and ensure operational excellence has been key to my success in delivering high-quality programs and maintaining strong organizational performance.Beyond operations, I have a strong background in event management, vendor relations, and staff coordination. I have successfully led large-scale events, coordinated international recruitment efforts, and handled complex logistical challenges with ease. My skills in problem-solving, communication, and attention to detail have enabled me to maintain high standards and foster a culture of teamwork and continuous improvement.I am passionate about leveraging my experience in operations management to support mission-driven organizations that are making a difference. Whether it's optimizing office processes, leading teams, or managing key projects, I am dedicated to delivering results that align with organizational goals and values.If you're looking for a professional with a strong operational acumen, a proven ability to lead and inspire teams, and a commitment to driving positive change, let's connect!