Maintain brand standards in service and product quality, and taking an active role on the floor to build rapport with customers. Created and inputed relevant best practices, protocols, inventory management and checklists for operations. Responsible for staff training and coaching, managed daily operations and collaborated with brand marketing team.

Managed day to day operations between multiple departments. Coordinated scheduling, hiring, onboarding and training. Organized and executed special events and promotions.

Facilitated onboarding and training of all staff for new franchise location of The Simple Kitchen. Provided training in brand & product knowledge, customer service soft skills and nutrition information. Provided coffee bar knowledge and hands on skills training. Collaborated on merchandising of products and setting up the online store.