General Manager
Current- Greeted and served clients daily, ensuring exceptional customer service.- Managed client orders, addressed concerns, and exceeded expectations.- Developed expertise in mixology, serving a variety of beverages.- Supervised staff, customers, floor, and bar areas, ensuring seamless operations.- Coordinated shop planning, arrangements, and daily operations.- Oversaw staff management, including daily tasks and performance.- Successfully managed the daily running of the shop, driving efficiency and excellence.1. *Develops and implements business strategies*: Aligns with the organization's mission, vision, and objectives.2. *Sets goals and objectives*: Establishes key performance indicators (KPIs) and monitors progress.3. *Leads cross-functional teams*: Collaborates with department heads to achieve business objectives.4. Oversees daily operations*: Manages resources, processes, and systems to ensure efficiency and effectiveness.5. *Manages budgets and finances*: Develops, implements, and monitors budgets, forecasts, and financial reports.6. *Ensures compliance with regulations*: Maintains knowledge of relevant laws, regulations, and industry standards.7. *Leads and develops teams*: Recruits, trains, and evaluates staff to ensure a high-performing team.8. *Fosters a positive work culture*: Promotes employee engagement, motivation, and job satisfaction.9. *Manages conflicts and resolves issues*: Addresses employee concerns, resolves conflicts, and makes tough decisions when necessary.10. *Develops and implements customer strategies*: Enhances customer satisfaction, loyalty, and retention.11. *Builds and maintains relationships*: Fosters strong relationships with customers, partners, and stakeholders.12. *Monitors customer feedback*: Analyzes customer feedback, identifies areas for improvement, and implements changes.
