Shiseido acquired Bare Escentuals Beauty in 2010.Transitioned into IT Management with Retail Applications (2010). Moved into IT Director (2016) role for Retail IT Operations and Services. Played key role in navigating California office closure and relocation to New York, NY headquarters. • Owned RFP process, selection, discovery, design, development, and testing of Point of Sale (POS) solution, including internal and external resources. Piloted and rolled out new POS. Managed 3rd party vendors to maintain / support POS and Sales Audit Applications (First and Second Level Help Desk for all US and UK retail locations). Developed all training materials for POS end users. • Represented IT and business partners on customer experience initiatives during discovery, design, development, and implementation of a $4M Cross-Channel Customer Relationship Program.• Hired and trained talent who moved into leadership, including a former Business Analyst, now a Vice President of Brand and Digital with Information Technology. • Designed, implemented, and delivered training for “mobile” point of sale solution. • Implemented multiple technology solutions: Tradewind (POS), Xstore (POS), Relate (Gift Card/CRM), Auditworks CRDM (Sales Audit & Loss Prevention), ShopperTrak, Earthlink Business Network, Store Intranet Portal (SharePoint On Line Platform), and Oracle iPayment / Chase Paymentech Integration. • Led team that implemented technology in all new boutique / outlet locations (about 40 a year) in the US and UK. Ignited company’s domestic and global expansion. • Owned, facilitated, and communicated ongoing IT-Business objectives with IT, Retail Operations, Payroll, HR, Inventory Control, Allocations, UK Retail, Sales Audit, Custom Development, Help Desk, Network, IT Operations, external development teams, and key business stakeholders. Initiatives spanned multiple aspects, including timelines, budgets, resources, contracts, and financials.

Senior Business Analyst / Lead Business Analyst, Retail & Direct to Consumer, 2007-2010Collaborated with Retail Operations, Sales Audit, Direct to Consumer, and UK Retail teams to develop new business processes, identify system / process improvements, and gather / define functional business requirements. Owned and facilitated bi-weekly Retail / DTC Update meetings for Retail Operations, Payroll, HR, Inventory Control, Allocations, UK Retail, Finance, Sales Audit, Direct to Consumer, and other IT partners. Within a week of hire, entrusted to lead POS rollout.• Managed Point of Sale (POS) rollout project across 50+ retail locations. New application supported business growth and global expansion. • Strategized and executed first global Bare Escentuals boutique in the UK. Managed project, gathered requirements, headed installation / integration test plans, trained end users, and managed 3rd party vendor.• Gathered business requirements for systems enhancements, monitored development, performed user acceptance testing, and trained end users on new system functionality for several initiatives that enhanced functionality, slashed labor costs, streamlined processes, and crystallized communications: - Point of Sale Releases (2 per year), Order Management Releases, and Boutique Portal. • Partnered with cross-functional teams (Oracle, Direct to Consumer, Retail, Marketing) to build system implementation and execution plan for multiple IT projects. Managed workload of 3 business analysts. Honed networking skills through POS work across telephony, construction; and corporate, store, and field scenarios.

Promoted to hire, develop, and manage a team of business analysts around pricing, promotions, and deal management used by category managers in product costing. Facilitated communications between Marketing Department (Merchandising and Price Management) and Supply Chain Initiative (SCI) teams. Worked closely with Business, Retek Merchandising System (RMS) Development, Custom Development, and RMS Support teams to prioritize systems / applications enhancements. Built cohesive, high-morale, and productive teams. • Conceived of and led efforts that automated deal management process for category managers in the continental US and Hawaii. Navigated resistance to change, trained stakeholders, captured labor and time dollars, and implemented automated module that enhanced organizational security features.• Played key role in Change Control Process:- Gathered and defined requirements; ensured deliverables were met for business objectives.- Served as Business representative for RMS Deals on Hawaii, Retek Phase 2A Core Team that implemented new processes and systems in Hawaii enabling consistency of processes across the chain.- Introduced deal communication process to vendor community. Allowed electronic deal entry and data flow into Oracle Retail (RMS), and enabled auto application of discounts aligned with buying incentives.- Assisted Quality Assurance team with test plans, scenarios, and script development / execution.- Developed and delivered Promotion and Ad Tracking (PAT) system training to users (50 individuals; 5 groups).

Internally recruited for liaison role between Information Technology and the business. Teamed with multiple business units to analyze and document jobs and functions; then translate into system modifications written by developers. Partnered with Marketing, Advertising, Pricing, Procurement, and Support teams to develop new business processes, identify process improvements, gather / define functional business requirements, test, train, and provide post-live support. • Led and collaborated with cross-functional teams that built system implementation and execution plan of Phase 2 for multi-phased $125M Retek Merchandising (newly acquired by Oracle) rollout project. • Wrote, developed, and presented user training manual to Merchandising and Marketing Services for Retek Deals entry process. Advised and consulted technical and non-technical users, as subject matter expert (SME) and Business Process Coach (BPC) for Retek Deals and Longs’ PAT system (global trading, exchange, and risk solutions). • Served as primary point of contact and liaison between Longs’ employees and vendor partners on DemandTec, which helped business users improve profit markings, sales, units, etc. based on category rules. Developed business process design /process flow documentation, implemented interface file processes / changes, and performed data clean-up for DemandTec price optimizations. Early Longs' Experience:District Administrative Support, Pharmacy Technician, and Sales Associate, 1996-2004